What are the responsibilities and job description for the Benefit Coordinator position at Exodus HR LLC?
Exodus HR Group is hiring a Benefit Coordinator!
The Benefit Coordinator is responsible for helping Exodus HR clients eliminate the administrative headaches around benefit administration for their organization. Our mission is to provide streamlined solutions and to take the burden of those administrative duties off our clients so their business can thrive! The ideal candidate will have a working knowledge of employer insurance options and benefits as well as a high attention to detail and desire for work to be as accurate as possible. In many cases, you will be communicating directly with clients, their employees, and brokers or insurance vendors. Therefore, a customer service-oriented mindset and customer service skills are required!
This position also takes a very hands-on role in the overall success and efficiency of the benefits department. This includes helping develop processes and procedures that allow the organization to grow and scale including being the champion for our electronic enrollment process through UKG Ready.
RESPONSIBILITIES
Oversee administration of employee benefits for clients including updating carrier sites with terminations, additions, rate changes and communicating with insurance agencies.
Configure client benefit onboarding portals in UKG for open enrollment and benefit changes throughout the year
Prepare announcement materials, plan summary documents, and other media for communicating plans to client employees
All aspects of open enrollment including gathering quotes, communicating quotes to clients, facilitating open enrollment either virtually or in person, and submitting election updates to the carriers.
Facilitate Cobra/state continuation through Kept for clients who utilize cobra options with Exodus
Research and find solutions for carrier bill discrepancies versus UKG enrollment information
Develop streamlined processes for benefits team as well as evaluate communications between Exodus HR Group teams to ensure efficiency and excellence.
Reporting and analytics as requested by leadership
Advice and counsel clients and employees on existing benefits. Handle benefit inquiries and complaints to ensure quick, equitable, courteous resolution
Responsible for the maintenance of enrollment and claims records for all benefits plans
Assist HR/Client Services in preparing WRAP documents for all clients who offer health insurance to their employees
Maintain accuracy of benefits information in client guides