What are the responsibilities and job description for the Senior Assistant Vice President, Healthcare Account Management Client Executive position at EXL Service?
EXL Health is seeking a Senior Assistant Vice President Account Management, Healthcare Payer Client Executive for our expanding Sales team. This is a remote opportunity.
EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge. EXL provides operations management, decision analytics and technology platforms to organizations in insurance, healthcare, banking and financial services, utilities, travel, transportation, and logistics.
Please visit www.exlservice.com for more information about EXL Analytics.
EXL is seeking a dynamic Senior Assistant Vice President to manage key client relationships to achieve annual revenue targets and drive client satisfaction. The Sr. AVP will serve as the primary liaison with executive business sponsors, developing and maintaining strategic partnerships, identifying client goals, and championing their interests within EXL. The Sr. AVP will foster growth of existing services, cross-selling additional solutions, and ensuring a seamless, value-driven client experience.
Responsibilities:
Primary liaison with the key business sponsors at clients, develop and maintain key relationships, discern key strategic goals and plans of clients, function as gatekeeper to clients, be the voice of the clients within EXL
Performance – Ensure creation of and monitor monthly/quarterly published metrics, discuss any deviances / concerns with internal areas (GMs / Operations / IT / Engagement Management / Compliance) and escalate internally as needed, communicate any resulting issues to client.
Solutioning - Understand pain points for the client and map relevant products, services and solutions to those, including working with EXL’s Product, Service and Solutioning areas to develop customized solutions as appropriate; Lead the effort along with Solutioning and/or SMEs from the various business units to deliver the appropriate offerings and the right value proposition to the client; Including negotiating business terms of SOWs covering such offerings.
Collaborate with current contacts to identify opportunities to expand current services, both in existing areas of client as well as others.
Work with Sales to expand / up-sell programs to client - this could be up-selling to the current client group and / or getting additional contacts within the client and delivering new solutions.
Add strategic perspective to process to ensure tactical issues do not impact performance or client satisfaction.
Create and maintain strategic account plans and communicate status against the tactical implementation of each plan.
Set up and run regular Monthly and Quarterly Business Review meetings with clients.
Work with other internal groups as needed to prepare material for all such regular meetings and align delivery expectations.
Keep key business leaders at clients informed of high level progress and challenges as appropriate.
When appropriate, assist in bringing in strategic perspective and client business leaders to resolve tactical roadblocks to success.
Work closely with Operations for these key clients to ensure overall client health and satisfaction.
Be available for all escalations from clients – then communicate them to internal groups, such as GMs / Operations / IT / Compliance).
Manage, with General Counsel, amendments to SOWs for changes in business terms.
Qualifications:
10 years’ experience in the health plan domain of the healthcare industry.
Proven history of personally originating new opportunities within large, complex client organizations at a national scale.
Deep understanding and experience in selling solutions to healthcare insurance payers.
Strong appreciation for various delivery models including analytics, software, and platform enabled services models.
Strong communication, presentation, and logical reasoning skills.
Ability to engage C-level executives in detailed solution, transition and transformation shaping discussions.
Strong sales process and operations skills (pipeline management, forecasting, budgeting, etc.).
Strategically minded and able to create a consultative and solution-minded sales environment.
A forward & innovative thinker constantly focused on shaping the organization to meet and anticipate both near and long-term business needs based on market and regulatory trends.
Demonstrated ability to work in a multicultural, global environment.
MBA or Advanced Degree preferred.
Salary : $165,000 - $185,000
