Leader of Operations, Correspondence Quality

EXL is seeking a detail-oriented Leader of Operations, Correspondence Quality to join our EXL Pittsburgh office. This is your opportunity to shape the future of our correspondence quality and drive excellence in our Digital Processing Center and Payment Services department. EXL Health Office: 111 Ryan Court, Pittsburgh, PA 15205 As our Leader of Operations, you'll ensure all outgoing communications meet our high standards for accuracy, timeliness, and consistency, while driving your team to peak performance. If you are passionate about continuous process improvement, we invite you to join our team and take your career to the next level. Key Responsibilities: Oversee the quality audit process for all correspondence to ensure it meets organizational quality standards. Supervise, train, and mentor a team of quality analysts to ensure optimal performance and adherence to departmental standards. Analyze workflow and identify opportunities for process improvements that enhance accuracy, efficiency, and customer satisfaction. Identify and address quality issues or errors, and work with the team to resolve them in a timely manner and implement measures to eliminate recurring issues.   Set daily, weekly, and monthly goals for the team and provide regular feedback on performance. Develop and maintain documentation related to quality standards, processes, and procedures. Generate and track quality reports and metrics, providing insights on team performance, error rates, and process efficiency. Collaborate with other departments to streamline operations and ensure alignment with company goals. Ensure the team adheres to all compliance regulations and organizational guidelines regarding correspondence. Qualifications: Required Bachelor’s degree in Business, Communication, English, Journalism, or related field, or equivalent work experience. 3 years in a supervisory role, preferably in a mail room correspondence or quality environment. Experience managing or leading teams in a fast-paced, detail-oriented setting. Preferred Previous proofreading experience. Strong leadership and team management skills, with a focus on mentorship and development. Excellent attention to detail and a keen eye for identifying inconsistencies or errors in letters and correspondence. Critical thinking and problem solving. Ability to work with cross-functional teams. Ability to sit and or stand for an extended period of time. Ability to manage multiple tasks simultaneously while maintaining high standards of quality. Strong written and verbal communication skills. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). What We Offer: EXL Health offers an exciting, fast paced, and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with highly experienced, world class Healthcare consultants. You can expect to learn many aspects of businesses that our clients engage in. You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth. We provide guidance/ coaching to every employee through our mentoring program wherein every junior level employee is assigned a senior level professional as advisors. Sky is the limit for our team members. The unique experiences gathered at EXL Health sets the stage for further growth and development in our company and beyond.

Salary : $22 - $23