What are the responsibilities and job description for the Drive Thru Store Manager position at Exit 11 Coffee?
Job Overview
Are you a dynamic leader with a passion for coffee and customer service? We’re looking for an experienced and energetic Store Manager to oversee one of our thriving coffee locations. In this hands-on, working manager role, you’ll lead by example, actively participating in daily operations and barista shifts. You’ll be responsible for ensuring smooth operations, fostering a positive team culture, and delivering exceptional customer experiences. If you have prior management experience, thrive in a fast-paced environment, and are dedicated to helping others succeed, we want you on our team!
Why You’ll Love Working with Us:
- Thriving Business: Join a fast-growing coffee drive-thru company that prioritizes premium service and high-quality products.
- Growth Opportunities: Room for personal and professional advancement within our expanding brand.
- Customer-Centric: Our customers visit us daily because of the great products and exceptional experience we offer. We’re in the business of making people happy!
What You’ll Do:
- Team Leadership: Supervise, train, and motivate your team while ensuring a positive work environment and adherence to company standards.
- Operational Management: Oversee daily operations, including inventory management, employee scheduling, and high-quality customer service.
- Customer Experience: Lead by example in delivering top-notch service, especially during high-volume periods, with a calm and professional demeanor.
- Team Development: Provide coaching and feedback to team members to improve performance and operational excellence.
- Maintain Standards: Ensure the location adheres to health, safety, and sanitation guidelines and that the store runs efficiently.
What We’re Looking For:
- Prior Management Experience: Previous leadership or supervisory experience is preferred.
- Strong Leadership Skills: Ability to guide and develop your team while managing daily operations.
- Passion for Coffee: A love for coffee, a desire to learn more, and a commitment to providing the best customer experience.
- Proactive and Customer-Centric: A positive, proactive approach to managing staff and solving challenges with a customer-first mentality.
- Organizational Skills & High Energy: Ability to multitask, prioritize, and thrive in a fast-paced environment with a sense of urgency.
Perks & Benefits:
- Flexible Schedule: Employee discounts and PTO.
- Paid Training & Career Advancement: Learn and grow with us as you advance in your career.
- Health Benefits: Including dental and vision (if applicable).
- Supportive Team Culture: Join a professional, fun, and energetic team.
- Free Coffee!
Qualifications:
- Restaurant management experience
- Shift management experience