What are the responsibilities and job description for the Enterprise Customer Success Manager position at Exiger?
Location: McLean, Virginia
Empower global enterprises to manage risk intelligently.
Exiger is looking for an experienced and strategic Enterprise Customer Success Manager to partner with some of the world’s most recognized organizations. In this role, you’ll guide customers in maximizing the value of Exiger’s cutting-edge SaaS platform, helping them build stronger, more resilient third-party and supply chain risk management programs.
As part of our high-impact Customer Success team, you’ll be both a trusted advisor and a business growth driver — ensuring customer success, leading renewals, and identifying expansion opportunities in partnership with Sales.
If you thrive on helping enterprises solve complex challenges through technology and collaboration, we’d love to hear from you.
What You’ll Do
Exiger’s core values are courage, excellence, expertise, innovation, integrity, teamwork and trust.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Exiger’s hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.
Empower global enterprises to manage risk intelligently.
Exiger is looking for an experienced and strategic Enterprise Customer Success Manager to partner with some of the world’s most recognized organizations. In this role, you’ll guide customers in maximizing the value of Exiger’s cutting-edge SaaS platform, helping them build stronger, more resilient third-party and supply chain risk management programs.
As part of our high-impact Customer Success team, you’ll be both a trusted advisor and a business growth driver — ensuring customer success, leading renewals, and identifying expansion opportunities in partnership with Sales.
If you thrive on helping enterprises solve complex challenges through technology and collaboration, we’d love to hear from you.
What You’ll Do
- Be the Trusted Partner: Build and manage strategic relationships with enterprise customers, acting as their advocate and guiding them to success with Exiger’s solutions.
- Drive Renewals & Expansion: Work closely with Sales to secure renewals, identify upsell opportunities, and drive account growth.
- Deliver Impact: Ensure customers achieve measurable ROI by aligning Exiger’s technology with their goals and workflows.
- Collaborate Cross-Functionally: Partner with Product, Delivery, Application Support, and Account Management teams to ensure customers receive seamless, proactive support.
- Enable & Educate: Lead onboarding, product training, and best-practice sessions to promote adoption and long-term success.
- Represent the Customer: Gather feedback, surface insights, and influence internal teams to continuously enhance the customer experience.
- Champion the Exiger Brand: Serve as a professional, knowledgeable ambassador for Exiger in every customer interaction.
- 5 years of customer-facing experience in a SaaS or enterprise technology environment.
- Proven success partnering with Sales to drive strategic renewals and expansions.
- Experience managing enterprise or strategic accounts with complex requirements.
- Familiarity with third-party risk management, supply chain risk, or compliance technology preferred.
- Hands-on experience with Customer Success platforms like Gainsight or Planhat.
- Exceptional communication, presentation, and relationship-building skills.
- Strong problem-solving and organizational abilities with a proactive, ownership-driven mindset.
- Competitive base salary
- Additional performance incentives (SPIFFS, recognition awards)
- Private medical, dental, and vision benefits
- 16 weeks of paid parental leave
- Purposeful career development programs with reimbursement for educational certifications
- Industry-leading health, vision, and dental benefits
- Discretionary Time Off for all employees, with no maximum limits
- A collaborative culture that celebrates hustle, heart, and high performance
Exiger’s core values are courage, excellence, expertise, innovation, integrity, teamwork and trust.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Exiger’s hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.