What are the responsibilities and job description for the Tier 2 - Help Desk Technician position at Exeter Government Servi?
SCITES – Tier 2 - Help Desk Technician
Location: Guantanamo Bay, Cuba
Required Clearance: TS with SCI Eligibility – TS w/o SCI may be considered
Certifications: 8570 IAT Level II and Computing Environment e.g MD-100 or WIN 10
Required Education: Bachelor’s Degree in a related technical discipline or commensurate level of experience based on position level
Required Experience: 2-5 Years
Position Description:
Exeter is looking for a Tier 2 - Help Desk Technician to work out of U.S. Naval Base Guantanamo Bay, Cuba. Successful candidate will provide call center/service desk services to both remote and walk-in customers throughout the USSOUTHCOM enterprise to assist with issues requiring resolution. Relocation, Health, Dental and Vision Insurance, shipment of household goods (unaccompanied), base housing, and access to government facilities/services are included; complete details of allowances and benefits will be provided to qualified applicants.
Primary Responsibilities:
- Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data according to operating instructions.
- Manage network accounts, password creation and resets, resetting Common Access Card (CAC) Personal Identification Numbers (PINs), Issue, track, provide configuration and management of SIPR and NIPR Token Cards.
- Operate, and maintain a problem tracking solution that monitors and tracks the status of all submitted incidents, problems, and changes.
- Provide the services required for user account creation, management, and administration across multiple classified and unclassified environments.
- Maintain a customer-facing self-help knowledge repository for problem resolution. Monitor and respond to operating and error messages.
- May enter commands at a computer terminal and set controls on computer and peripheral devices.
Required Qualifications:
- TS with SCI Eligibility – TS w/o SCI may be considered
- Bachelor’s Degree in a related technical discipline or commensurate level of experience based on position level
- 8570 IAT Level II and Computing Environment e.g. MD-100 or WIN 10
Desired Qualifications/Experience:
- Systems Administration or Network Engineer background a plus
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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