Mail and Print Associate

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Job Description

About the Role

As a Client Services Associate (CSA) in the Technical Support department under the Customer Service category, you will serve as a key liaison between the company and its clients, providing exceptional support and assistance. Your primary responsibilities include addressing client inquiries, troubleshooting technical issues, and ensuring the timely resolution of support requests. In this role, you will contribute directly to maintaining client satisfaction and building strong relationships through high-quality service delivery.

Essential Job Responsibilities

• Sort incoming mail
• Scan and rename mail documents
• Create Google folders for client records
• Update spreadsheets and maintain accurate data
• Prepare and mail out Federal Express packages

Required Skills & Qualifications

• 18 years of age or older
• High school diploma or GED
• Minimum 6 months of customer service experience
• Working knowledge of common office applications, including Microsoft Office and/or Google Workspace
• Proficiency in reading, writing, and speaking English

EEO Statement

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

XBP Global recruiters or representatives will only contact you from emails ending with @xbpamericas, @xbpasia, @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a cheque into your personal bank account during the recruitment process.