What are the responsibilities and job description for the Zendesk Administrator position at ExecutivePlacements.com?
Job#: 3013035
Job Description
Zendesk Admin
Summary
This role will serve as the Zendesk subject matter expert for the Support Operations organization. You will be responsible for supporting the day-to-day operations and strategic direction of our Zendesk instance.
The SME is responsible for the implementation of new features and functionality, maintenance, audit and administration of Zendesk, as well as integrations with other business software applications. This will include creating and training new users, executing changes within the systems, creating dashboards and other informational tools for management.
This role will report to the manager of Business Operations for ad hoc and structured application driven responsibilities for other application used within the department.
Duties Include
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview:Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our Welcome Packet as well, which an Apex team member can provide.
Job Description
Zendesk Admin
Summary
This role will serve as the Zendesk subject matter expert for the Support Operations organization. You will be responsible for supporting the day-to-day operations and strategic direction of our Zendesk instance.
The SME is responsible for the implementation of new features and functionality, maintenance, audit and administration of Zendesk, as well as integrations with other business software applications. This will include creating and training new users, executing changes within the systems, creating dashboards and other informational tools for management.
This role will report to the manager of Business Operations for ad hoc and structured application driven responsibilities for other application used within the department.
Duties Include
- Administer the use of Zendesk to optimize effectiveness of teams Manage a queue of operational requests, prioritizing against evolving business priorities
- Troubleshoot and resolve any software performance issues
- Identify operational weaknesses and help improve or innovate new processes
- Maintain expert-level understanding of all Zendesk enhancements and releases
- Liaise with Zendesk helpdesk to resolve technical issues
- Assist, drive, and execute any Zendesk related projects and new functionality deployment.
- 5 years of system or application administration and 2 years of Zendesk administration experience
- Working knowledge of Developer tools including Zendesk SDK and APIs Prior experience or knowledge using SFDC
- Proven ability to understand business processes and translate business requirements into application functionality
- Excellent written and verbal communication
- Proven project management, multitasking & prioritization skills
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview:Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our Welcome Packet as well, which an Apex team member can provide.