What are the responsibilities and job description for the Technical Support Engineer position at ExecutivePlacements.com?
Piper Companies is seeking a Technical Support Engineer for a technology firm in the Raleigh Durham, North Carolina.The Technical Support Engineer will be responsible for troubleshooting and solving complex technical problems.The average caseload for the Technical Support Engineer would be an average of 3-5 cases per day.
Responsibilities For The Technical Support Engineer Include
Understand the current technical environment, problem solve, and troubleshoot complex technical issues
Interact directly with customers to troubleshoot technical issues
Communicate and escalate complex technical issues
Collaborate with colleagues to seek out additional training and knowledge transfer
Requirements For The Technical Support Engineer Include
2 years of Windows Server systems administration and technical troubleshooting experience
Experience with Exchange, One Drive, Office 365, or SQL are a plus
An interest working directly with customers and working in a support role
An interest problem solving and resolving complex issues
Proficient in basic networking
Strong verbal and written communication skills
Bachelors Degree and/or relevant work experience
Compensation Of The Technical Support Engineer Include
$80,000 - $85,000 annually with a full comprehensive benefits
This job opens for applications on September 8, 2025. Applications for this job will be accepted for at least 30 days from the posting date.
Must be eligible to work in the United States
Keywords:Technical Support Engineer, Windows, AD, Azure, SQL
Responsibilities For The Technical Support Engineer Include
Understand the current technical environment, problem solve, and troubleshoot complex technical issues
Interact directly with customers to troubleshoot technical issues
Communicate and escalate complex technical issues
Collaborate with colleagues to seek out additional training and knowledge transfer
Requirements For The Technical Support Engineer Include
2 years of Windows Server systems administration and technical troubleshooting experience
Experience with Exchange, One Drive, Office 365, or SQL are a plus
An interest working directly with customers and working in a support role
An interest problem solving and resolving complex issues
Proficient in basic networking
Strong verbal and written communication skills
Bachelors Degree and/or relevant work experience
Compensation Of The Technical Support Engineer Include
$80,000 - $85,000 annually with a full comprehensive benefits
This job opens for applications on September 8, 2025. Applications for this job will be accepted for at least 30 days from the posting date.
Must be eligible to work in the United States
Keywords:Technical Support Engineer, Windows, AD, Azure, SQL
Salary : $80,000 - $85,000