IT Web Developer, Sr

Overview And Responsibilities

The IT Web Developer, Sr. (Manager, UX & Design Strategy) will lead the design strategy for the Gexa and Frontier digital properties, leveraging human-centered design and taking an insights-led approach to establishing meaningful and cohesive customer digital experiences. This role leads the user experience strategy and design across a portfolio of owned media and reports to the Senior Manager, Digital Experience & Platforms.

While co-creating and collaborating with product owners, business stakeholders and the broader Brand and Marketing team, the IT Web Developer, Sr. evolves the strategy of the digital acquisition and customer account management experiences, driving positive metrics for those key journeys.

Core Responsibilities

• Partner with product and technology partners to identify opportunities and improvements, while driving continuous innovation across Gexas customer digital experiences.
• Reframe strategic questions, generate possibilities, and leverage research to establish customer value propositions.
• Utilize prototyping and usability studies to establish customer desirability, while collaborating with stakeholder groups to develop experience roadmaps over a now, next and future timeframes.
• Provide direction and hands-on management of our Figma account that serves our digital channels.
• Drive alignment and buy-in across senior executives through effective storytelling and strong user experience value propositions.
• Ensure digital customer touch points are consistent with Gexas user experience and brand standards.
• Create and maintain style guides for the portfolio of retail brands.
  
  

Qualifications

Whats needed to succeed (Minimum Qualifications):

• Bachelor's degree in a relevant design discipline
• years visual or interaction design experience required
• years of people leadership experience preferred
• Solid grasp of user interaction design principles and a good understanding of front-end web technologies
• Excellent understanding of visual design for the web and mobile
• Strong ability to communicate designs value to the business by articulating design decisions & reasoning, and responding quickly to business needs
• Proven ability to set the design direction for your projects and to collaborate with other stakeholders to move a project forward
• Advanced understanding of user-centered design methods and best practices
• Ability to coordinate, prioritize, and accomplish multiple tasks in a fast-paced atmosphere with minimal supervision
• Proven ability to manage and groom a design system utilizing current brand direction with a path for evolution
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
  
  

What will help you propel from the pack (Preferred Qualifications):

• Master's degree
• Must have previous proven success in the e-commerce space or retail space
• eCommerce experience (BC)
• Experience presenting and articulating work to team members, peers and clients
• Prior experience in the retail electricity provider space