IT Support Desk Technician

Position supports a wide variety of applications through the identification, research and resolution of technical problems. Position requires working different shifts Monday through Friday and x support, as needed.

Essential Job Responsibilities____________________________________

Provides technical support for employees and client base including but not limited to the following:

• Diagnoses and resolves technical hardware and software issues.
• Researches issues using available information resources.
• Supports logical security activities including user provisioning tasks.
• Documents, tracks, and monitors interactions in the appropriate ticketing tool.
• Identifies and escalates situations requiring urgent attention.
• Tracks and routes incidents and requests to appropriate groups and documents resolutions, as appropriate.
• Works under general supervision while providing assistance to team members.
• Participates in development of department standard operating procedures.
• Performs other related duties as assigned.
  
  

Bona Fide Occupational Qualifications_____________________________

• Position requires High school diploma or equivalent. Associates or Bachelors degree in information systems or related field preferred.
• Working knowledge of fundamental operations of Windows, Microsoft Office, and other emerging technologies is required.
• Knowledge of banking applications is preferred.
• Experience in customer service best practices & supporting a corporate environment is required.
• Related experience and training in troubleshooting and providing technical support is required.
• May be eligible for Telecommuting.