What are the responsibilities and job description for the IT Help Desk/ IT Support Specialist position at ExecutivePlacements.com?
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Role: IT help desk/ IT Support Specialist
Location: Washington, DC
Our client is seeking a detail-oriented administrative and program support staff member to serve as an IT Support Specialist for its Washington, DC-based technical assistance program. The person selected will be hired under a personal services contract. The Office of Technical Assistance provides technical assistance to over 50 countries in five functional areas: economic crimes, government debt and infrastructure finance, budget and financial accountability, banking and financial services, and revenue administration. This position is located at OTA headquarters in Washington, DC.
SCOPE OF POSITION
Responsibilities
The IT Support Specialist delivers comprehensive IT help desk and technical support across OTA’s global footprint. Responsibilities span hardware, software, network, cybersecurity, email systems, and equipment logistics. Duties may include but are not limited to:
Required Knowledge, Skills, and Experience:
Role: IT help desk/ IT Support Specialist
Location: Washington, DC
Our client is seeking a detail-oriented administrative and program support staff member to serve as an IT Support Specialist for its Washington, DC-based technical assistance program. The person selected will be hired under a personal services contract. The Office of Technical Assistance provides technical assistance to over 50 countries in five functional areas: economic crimes, government debt and infrastructure finance, budget and financial accountability, banking and financial services, and revenue administration. This position is located at OTA headquarters in Washington, DC.
SCOPE OF POSITION
Responsibilities
The IT Support Specialist delivers comprehensive IT help desk and technical support across OTA’s global footprint. Responsibilities span hardware, software, network, cybersecurity, email systems, and equipment logistics. Duties may include but are not limited to:
- Hardware, software, and network support for global staff
- Governance and information assurance/cybersecurity to ensure compliance with government-wide cyber-security directives and FISMA compliant reporting, as well as enterprise initiatives like cyber hygiene scans and data loss prevention
- IT service delivery to include remote technical support such as device troubleshooting, patching, IT asset provisioning, software/hardware maintenance, Audio/Video equipment, troubleshooting M365 and other software issues, and managing IT inventory
- Email support, including account creation, updates, deletions, and archiving
- IT equipment support, maintenance, repair, and replacement of IT assets
Required Knowledge, Skills, and Experience:
- Deep understanding of M365 hybrid environments, Entra ID, SSO, and MFA
- Proficiency in Windows troubleshooting and device support
- Skilled in Microsoft 365 administration: Exchange Online, Teams, SharePoint, OneDrive, Groups
- Experience with Adobe, Power BI, Power Automate, Visio, Planner, Project
- Experience installing, configuring, and supporting laptop and mobile devices.
- Experience with remote support tools (Remote Desktop, Zoom, MS Teams)
- Knowledge of cloud security best practices and compliance
- Experience supporting a hybrid work environment that includes support of staff deployed worldwide
- Strong communication and interpersonal skills
- Ability to work under deadlines and to adapt to changing circumstances
- Collaborative team spirit, cultural sensitivity, and a strong desire to learn
- Minimum 7 years of IT support experience
- Bachelor’s degree in IT or related field; relevant certifications (e.g., CompTIA, Microsoft, ITIL) preferred
