IT Support Supervisor

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for training, systems support, and application readiness. This role oversees specialists who design, configure, and deliver IT and application training.

The supervisor ensures system stability, training quality, data accuracy, regulatory compliance, and alignment with organizational priorities while fostering a collaborative, service-focused environment.

Key Responsibilities

• Supervise and support a team of IT training and application support specialists
• Oversee development and delivery of IT training.
• Ensure system stability, data integrity, and regulatory compliance
• Collaborate with cross-functional leaders to align training with organizational needs
• Maintain documentation, workflows, and training materials
• Monitor team performance, provide coaching, and manage schedules/assignments
• Promote a culture of customer service, accountability, and continuous improvement
  
  

Required Qualifications

• MediClear certification or equivalent HIPAA credential
• Associates degree in Clinical Informatics, Computer Science, Business, or a related field
• OR High school diploma/equivalent plus 2 years of IT operations experience
• Strong understanding of IT workflows, healthcare applications, data integrity, and training methodologies
• Ability to manage priorities, lead teams, and support remote staff
  

Preferred Qualifications

• Epic certification (or ability to obtain within six months)
• Healthcare IT experience within clinical, business office, or ambulatory settings