System/Desktop Engineer

• 2-4 years of experience in cloud operations, system administration, or related role
• Hands-on experience with one or more major cloud platforms (preferably Azure)
• Strong understanding of supporting Microsoft Office 365 stack (Exchange Online, SharePoint, OneDrive, Intune, Entra ID, Teams calling)
• Strong understanding of cloud networking concepts (VPC/VNet, security groups, load balancers, VPN, DNS, etc.)
• Experience with Windows server administration (Active Directory, Group Policy)
• Proficiency with monitoring and logging tools (CloudWatch, Azure Monitor, Stackdriver, Datadog, etc.)
• Ability to script basic automations (PowerShell, Bash, Python, etc.)
• Familiarity with CI/CD, version control (Git), and infrastructure-as-code tools (Terraform, ARM, CloudFormation)
• Excellent troubleshooting, communication, and documentation skills
• Ability for basic management and knowledge of networking hardware and concepts: LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, and Firewalls

Preferred Qualifications:

• Financial industry experience, including familiarity with market vendors: Bloomberg, Thomson Reuters, CapIQ, etc
• Relevant cloud certifications (Azure Administrator Associate, etc.)
• Experience in hybrid cloud environments or on-prem integrations
• Exposure to containerization (Docker, Kubernetes) and serverless technologies
• Knowledge of ITIL practices or experience working in an ITSM environment (ServiceNow, Jira)
• Experience with basic Linux sever administration
• Experience with cybersecurity solutions, such as Windows Defender, Crowdstrike, Microsoft Sentinel, Darktrace
• Experience with Citrix XenApp or similar products
• Basic knowledge of virtualization and storage platforms

Key Responsibilities:

Onsite & Infrastructure Support

• On-site support desktop and infrastructure services for onsite users
• Provide support for cloud systems, platforms, and deployed applications
• Monitor system performance, availability, and capacity using cloud-native and third-party tools
• Troubleshoot and resolve incidents related to compute, storage, networking, identity, and security services
• Perform routine operational tasks such as snapshots, backups, patching, and scheduled maintenance

Incident & Problem Management:

• Respond to and resolve escalated alerts and tickets within SLA
• Conduct root cause analysis (RCA) for recurring issues and implement corrective actions
• Collaborate with Level 3 and engineering teams for complex problem resolution

Deployment & Automation:

• Adhere to strict change control procedures
• Support deployment activities including configuration changes, updates, and rollout of new cloud resources
• Contribute to automation and scripting of operational processes using tools such as PowerShell, Bash, or Python
• Maintain and improve CI/CD pipelines as needed

Security & Compliance:

• Follow established security controls, patch management cycles, and compliance guidelines
• Assist in identity and access management (IAM) tasks and policy updates
• Support cloud governance, logging, and monitoring best practices

Documentation & Process Improvement:

• Maintain accurate documentation of systems, procedures, and operational runbooks
• Recommend improvements to enhance reliability, performance, and operational efficiency