Operations Director

Overview:

We are looking for an experienced Operations Director to organize and oversee the daily operations of our company. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people.  The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. The ideal candidate must be competent and able to plan many different kinds of operational activities.  They must be an excellent leader who can discover the most efficient ways to run the business.  The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.

We appreciate diverse skills/experience and yours could add great value to our team.  Our customers have varied backgrounds and so do our employees. If you are excited about leaving your footprint on our sustainability efforts, we would love to hear from you.

Responsibilities:

• Liaise with superior to make decisions for operational activities and set strategic goals
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Supervise staff from different departments and provide constructive feedback
• Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements
• Manage procurement processes and coordinate material and resources allocation
• Oversee customer support processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability
• Revise and/or formulate policies and promote their implementation
• Manage relationships/agreements with external partners/vendors
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Ensure that the company runs with legality and conformity to established regulations
• Analyzing company processes and procedures
• Developing process enhancement strategies
• Investigating shortfalls, issues, and complaints in current business processes
• Establishing norms and standards of company performance
• Monitoring staff performance and organizational processes
• Collaborating with other stakeholders to enhance productivity and staff satisfaction
• Communicating ideas and opinions to other members of management
• Managing staff and teams of various sizes
• Training, mentoring, and guiding team members in new processes

• Proven 8 years of experience as Operations Director 
• BSc/BA in business administration or relevant field; MSc/MA will be a plus
• Excellent organizational and leadership abilities
• Outstanding communication and people skills
• Knowledge of the industry's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (e.g., supply chain, finance, customer service, etc.)
• Working knowledge of data analysis and performance/operation metrics
• Familiarity with MS Office and various business software systems (e.g., ERP, CRM)