Security Operations Coordinator

Position Overview

EPG Security is seeking an experienced and highly organized Security Operations Coordinator to support our growing security operations. This position plays a critical role in coordinating security guard schedules, maintaining accurate staffing coverage, communicating with clients and employees, and supporting the company’s invoicing, payroll, and administrative functions.

The ideal candidate has 3 years of scheduling experience, excellent organizational and communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced security operations environment.

Key Responsibilities

Guard Scheduling & Operations

• Develop, maintain, and coordinate daily, weekly, and ongoing security guard schedules.
• Ensure all client sites are appropriately staffed and shifts are covered.
• Coordinate last-minute call-offs, absences, replacements, and shift changes.
• Communicate schedule changes promptly to guards, supervisors, and clients.
• Monitor attendance, punctuality, and shift coverage.
• Maintain accurate scheduling records and employee availability.
• Work closely with management to identify and resolve staffing gaps.
• Ensure scheduling practices align with client requirements and company policies.

Client Communication

• Serve as a professional point of contact for clients regarding scheduling and staffing matters.
• Respond promptly to client requests, concerns, and schedule changes.
• Confirm staffing requirements and maintain accurate records of client site needs.
• Build and maintain positive professional relationships with clients.
• Escalate operational issues to management when appropriate.

Invoicing & Accounts Administration

• Prepare and coordinate accurate client invoices based on scheduled hours, contracts, and approved timesheets.
• Review hours worked and identify discrepancies before invoices are issued.
• Maintain organized records supporting client billing.
• Communicate with clients regarding billing questions and discrepancies.
• Coordinate with management and accounting to ensure timely and accurate invoicing.
• Assist with tracking outstanding invoices and resolving billing issues.

Payroll & Timesheet Coordination

• Collect, review, and verify employee timesheets.
• Compare scheduled hours with reported hours worked.
• Identify discrepancies, missing punches, overtime, and other payroll-related issues.
• Follow up with guards and supervisors to obtain corrections or approvals.
• Provide accurate payroll information to the appropriate internal department or payroll provider.
• Maintain confidential and organized employee scheduling and payroll records.

Office Administration

• Maintain accurate electronic and physical records.
• Prepare reports related to scheduling, staffing, attendance, and billing.
• Assist management with administrative and operational projects.
• Handle confidential employee and client information professionally.
• Support the day-to-day administrative needs of the security operations team.

Qualifications & Experience

• Minimum 3 years of professional scheduling experience.
• Previous experience in security, staffing, operations, dispatch, or a similar fast-paced environment is considered an asset.
• Strong administrative and organizational skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Strong problem-solving and decision-making abilities.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Experience with scheduling, payroll, timekeeping, or invoicing software is an asset.
• Ability to work independently while collaborating effectively with management and field personnel.
• Ability to handle sensitive and confidential information appropriately.
• Professional and customer-service-oriented approach.

Key Competencies

The successful candidate will demonstrate:

• Exceptional organizational skills
• Strong scheduling and time-management abilities
• Attention to detail
• Professional communication
• Problem-solving skills
• Reliability and accountability
• Ability to work under pressure
• Strong customer-service orientation
• Confidentiality and discretion
• Ability to prioritize competing demands

What We Offer

• A professional and structured working environment.
• An opportunity to play a key role in EPG Security’s daily operations.
• A position with meaningful responsibility and opportunity for professional growth.
• The opportunity to work closely with management, security personnel, and valued clients.

Pay: $18.00 - $20.00 per hour

Work Location: In person

Salary : $18 - $20