First Party Collections Representative

Job Description:

Applying
assertive and persuasive communication skills, responding to inbound automated

dialed first-party past due accounts. Quickly build rapport with customers to
converse about

delinquent balances, understand payment issues, remove customer payment
obstacles, and

negotiate payment(s). Update customer contact information. Document
conversation

outcomes in the database. Maintain accurate customer records.

Job Responsibilities May Include:

Accept payments through PCI
compliant link. Verify and post payments according to

procedures.

Research payment issues to
corroborate customer's account issues. Initiate outbound calls

to locations to discuss account discrepancies, receivables, or late postings.

Converse with multiple
customers via chat, email, and phone. Personalize standard

communications and send to customer. Maintain accurate records.

May utilize skip tracing
practices to identify and locate delinquent or defunct account

holders.

Learning to apply knowledge and
skills to the business environment. Works under guidance

with work peer reviewed for accuracy, quality, and coaching. Completes routine
work

following established procedures and complying with regulations and policies;
escalates

non-routine issues for assistance. Exhibits accountability for behaviors.
Ensures

compliance with local, state, and federal regulations.

Takes the initiative to discuss
assignments, expectations, priorities and deadlines and

seek guidance and coaching from manager. Adjusts effectively to working with a
variety of

processes, requirements, and cultures.

 Knowledge, Skills and Abilities:

• Technical ability to quickly
  learn and become proficient with proprietary software
• Multi-tasking skill set to
  manage multiple conversations via chat, email and voice channels
• Persuasive verbal
  communication, professional writing, and exceptional listening skills
• Cognitive ability including reasoning, multi-tasking, comprehend ideas, learn
  quickly, learn from experience, and appropriately apply learning to new
  situations
• Process and results oriented, motivated to keep projects moving ahead by
  identifying obstacles to management
• Must have a positive attitude,
  a drive to continually advance your understanding of the industry and business, and highly self-motivated
• Ability to build professional
  and trusting business relations
• Proficient MS Office Outlook

Shifts available beginning at
8am- may vary by individual after training

 Education:

• High
  School Diploma or equivalent

Experience:

• Experience in a call
  center environment, accounts receivable account management, collections, inside
  sales, or customer retention
• Experience with software and maintaining databases preferred