What are the responsibilities and job description for the Field Service Technician position at EXECUTIVE PERSONNEL SERVICES INC?
Job description
The Service Technician will deliver exceptional service and support to customers through troubleshooting, repairs, and maintenance of equipment both remotely and on-site. This role involves resolving customer issues efficiently while maintaining professionalism and ensuring customer satisfaction. When not assisting customers, the technician will focus on in-house tasks, including equipment assembly, electrical work, and repairs.
Key Responsibilities:
- Serve as the first point of contact for service-related inquiries, providing courteous and effective solutions.
- Perform on-site equipment troubleshooting, repairs, and maintenance, ensuring all issues are resolved to customer satisfaction.
- Recommend additional parts or services to meet customer needs and enhance their experience.
- Complete all assigned jobs, both in-house and on-site, in a timely and professional manner.
- Accurately document service details, including trip reports, customer information, and follow-up requirements.
- Coordinate with inventory teams to address assembly or repair needs during idle time.
- Follow up with customers post-service to ensure issues are fully resolved and satisfaction is achieved.
- Assist with documentation and ensure all service-related jobs are ready for invoicing.
- Forward potential sales leads to the Sales team with relevant details.
- Perform other service-related tasks as assigned by management.
Requirements:
- Strong troubleshooting and problem-solving skills.
- Ability to work independently and manage multiple tasks.
- Excellent communication and documentation abilities.
- Commitment to customer satisfaction and attention to detail.
- Mechanical knowledge: 2 years (Required)
- Up to 25% travel
Salary : $50,000 - $70,000