What are the responsibilities and job description for the Community Systems Director position at Executive Office of Technology Services and Security?
The Department of Developmental Services (DDS), Southeast Region, is seeking a person with excellent management skills and a vast knowledge of the field of Developmental Disabilities / Intellectual Disabilities to provide leadership to the DDS Southeast Region serving persons with intellectual and other developmental disabilities and their families as the Community Systems Director. The Community Systems Director is a member of the Southeast Regional Management Team and is supervised directly by the Regional Director.
Job Responsibilities: (The following duties and responsibilities stated are a general summary and not all inclusive)
The Community Systems Director (CSD) functions as a senior level professional manager providing essential support to area and regional staff related to the provision of residential, day and support services to individuals with Intellectual Disabilities. The fundamental role of the Community Systems Director is to plan, develop, coordinate and administer at the regional level, programs and activities of the department that relate to and ensure a system of responsive, high quality and cost effective community services. The CSD provides leadership around implementing agency residential, day and support policies, organizing new initiatives, guidance regarding individual cases, allocation of staff, and interviewing and hiring staff for area/regional offices. The Community Systems Director supervises the work of direct and indirect human service professionals and support staff in multiple disciplines/ departments, these include transportation, family support, children’s services, learning and development, employment supports, nursing home case management, intake and eligibility, occupational, physical, and speech therapy, nursing, psychology, adaptive equipment, school to adult transition services, program development, Acquired Brain Injury (ABI) and housing. Work requires the application of advanced administrative techniques in directing and participating in a wide variety of residential, day and individual/ family supports and the ancillary services that augment those supports. Incumbents work with regional managers, local area level managers and a variety of private and public agencies, and other EOHHS agencies.
Preferred Qualifications
The applicant should have extensive administrative and supervisory experience in the field of Intellectual and Developmental Disabilities. This includes direct senior level experience in program development, contract negotiations, risk management, resource prioritization, and individual, family and community relations. A background in the field of Intellectual and Developmental Disabilities is essential in order to successfully perform the duties of the Area Director Position
Schedule
The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.
For more information about our agency and programs visit: www.mass.gov/dds
Pre-Hire Process
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.
If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests
For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.
For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.
ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT.
Minimum Entrance Requirements
Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.
Substitutions
I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.
II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.
III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.
IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.
Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Official Title
Program Manager VIII
Primary Location
United States-Massachusetts-Middleboro - 151 Campanelli Dr
Job
Accounting and Finance
Job Posting
Aug 31, 2026, 10:15:01 AM
Salary
111,961.20
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator
Kendy Derival / kendy.derival3@mass.gov
Bargaining Unit
M99-Managers (EXE)
Potentially Eligible for a Hybrid Work Schedule
Yes
Job Responsibilities: (The following duties and responsibilities stated are a general summary and not all inclusive)
The Community Systems Director (CSD) functions as a senior level professional manager providing essential support to area and regional staff related to the provision of residential, day and support services to individuals with Intellectual Disabilities. The fundamental role of the Community Systems Director is to plan, develop, coordinate and administer at the regional level, programs and activities of the department that relate to and ensure a system of responsive, high quality and cost effective community services. The CSD provides leadership around implementing agency residential, day and support policies, organizing new initiatives, guidance regarding individual cases, allocation of staff, and interviewing and hiring staff for area/regional offices. The Community Systems Director supervises the work of direct and indirect human service professionals and support staff in multiple disciplines/ departments, these include transportation, family support, children’s services, learning and development, employment supports, nursing home case management, intake and eligibility, occupational, physical, and speech therapy, nursing, psychology, adaptive equipment, school to adult transition services, program development, Acquired Brain Injury (ABI) and housing. Work requires the application of advanced administrative techniques in directing and participating in a wide variety of residential, day and individual/ family supports and the ancillary services that augment those supports. Incumbents work with regional managers, local area level managers and a variety of private and public agencies, and other EOHHS agencies.
Preferred Qualifications
The applicant should have extensive administrative and supervisory experience in the field of Intellectual and Developmental Disabilities. This includes direct senior level experience in program development, contract negotiations, risk management, resource prioritization, and individual, family and community relations. A background in the field of Intellectual and Developmental Disabilities is essential in order to successfully perform the duties of the Area Director Position
Schedule
- Full-time – 37.5-hour weekly position
- Monday through Friday - Day Shift
- Days off – Saturday and Sunday
The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.
For more information about our agency and programs visit: www.mass.gov/dds
Pre-Hire Process
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.
- Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.
- Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search: https:cppdmass.gov
- Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori
- National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks
If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests
For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.
For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.
ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT.
Minimum Entrance Requirements
Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.
Substitutions
I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.
II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.
III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.
IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.
Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Official Title
Program Manager VIII
Primary Location
United States-Massachusetts-Middleboro - 151 Campanelli Dr
Job
Accounting and Finance
Job Posting
Aug 31, 2026, 10:15:01 AM
Salary
111,961.20
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator
Kendy Derival / kendy.derival3@mass.gov
Bargaining Unit
M99-Managers (EXE)
Potentially Eligible for a Hybrid Work Schedule
Yes