What are the responsibilities and job description for the Owner Services Account Representative position at Executive Jet Management?
About EJM
EJM has been a pioneer in aircraft management and worldwide jet charter services since 1977. As a subsidiary of NetJets, we are part of the world's largest private aviation infrastructure, with unrivaled resources and operational stability. Our business is rooted in the core principles of safety, service, and integrity—principles that we deliver on daily for our customers and employees.
Purpose of Position
The Owner Services Account Manager plays an essential role in the EJM mission to enhance the life of each Owner one exceptional travel experience at a time. These passionate client-interfacing team members have the ressponsibility for ongoing Owner care by providing exemplary personalized customer service, demonstrating strong consultative travel knowledge, while ensuring each trip booking is executed with operational excellence. The Account Manager is prooactive in recognizing and resolving Owner issues and problems and provides Owners with timely, accurate and apporpirate communication.
Tasks And Responsibilities
It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position.
Education
High School
Years Of Experience
0-2 years of experience
Core Competencies
Attitude
Related Education or Training
Interest in Company & Position
Initiative
Knowledge of Specific Job Skills
Communication & Listening Skills
Related Job Experience
Knowledge, Skills, Abilities And Other (KSAOs)
At EJM, we believe that how you do something is as important as what you do. That's why we foster a collaborative company culture, where leadership is accessible, employee opinions are valued, and relationships matter. We encourage employee growth, recognize the importance of work-life balance, and take pride in being a career destination.
Benefits
To ensure our employees are taken care of at work and at home, we offer a comprehensive package of premium benefits, including:
To ensure a safe environment, we conduct pre-employment drug screening and background checks.
EJM has been a pioneer in aircraft management and worldwide jet charter services since 1977. As a subsidiary of NetJets, we are part of the world's largest private aviation infrastructure, with unrivaled resources and operational stability. Our business is rooted in the core principles of safety, service, and integrity—principles that we deliver on daily for our customers and employees.
Purpose of Position
The Owner Services Account Manager plays an essential role in the EJM mission to enhance the life of each Owner one exceptional travel experience at a time. These passionate client-interfacing team members have the ressponsibility for ongoing Owner care by providing exemplary personalized customer service, demonstrating strong consultative travel knowledge, while ensuring each trip booking is executed with operational excellence. The Account Manager is prooactive in recognizing and resolving Owner issues and problems and provides Owners with timely, accurate and apporpirate communication.
Tasks And Responsibilities
- Manages and maintains relationships with Owners, internal and external business partners by preparing the itinerary to include documentation for all new reservations, confirming both arrival and departure reservations with Owner, verifying catering requirements, ground requirements and ensuring all special requirements are correct
- Manages work tools such as system phones, team email boxes and Intellijet to keep the department updated about Owner needs
- Collaborates to foster trip conuity and maintain an open flow of communication between team members
- Monitors email and phone activity both during and outside of working hours and responds as appropriate
- Elevates urgent issues to department leadership
- Applies detailed knowledge of the services provided by EJM and a general understanding of the various aircraft and their operational capabilities
- Maintains cross-departmental knowledge of the clientâs account which includes Fleet Maintenance, Accounting, Crew Training and Flight Operations
- Be familiar with NetJets and EJM goals, metrics and business objectives
- Provides options to aircraft schedulers, ensuring the feasibility of these options
- Coordinates with Dispatchers to verify regulations and duty day limitations
- Monitors changes to trip scheduling and the resulting implications to the overall operation of the aircraft
- Knowledgeable of crew schedule (training, vacation, etc.)
- Briefs crews for domestic Part 91 flights.
- Provides managed aircraft availability to Charter Fulfillment and works with them to fulfill Owner charter requirements
- Presents charter trips to Owners as directed by the account.
It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position.
Education
High School
Years Of Experience
0-2 years of experience
Core Competencies
Attitude
Related Education or Training
Interest in Company & Position
Initiative
Knowledge of Specific Job Skills
Communication & Listening Skills
Related Job Experience
Knowledge, Skills, Abilities And Other (KSAOs)
- Exceptional interpersonal, written, and verbal communication skills.
- Proactive mindset that focuses on creating ideas and plans for correcting issues or handling daily tasks.
- Self driven and takes initiative to understand work processes within position and beyond.
- Customer service experience; experience in aviation a plus.
- Eager to learn about the private aviation industry and gain personal and professional growth.
- Able to work a flexible, yet consistent schedule to help support our owners during our hours of operation.
- Superior attention to detail, with the ability to work in a fast paced environment
- Exceptional ability to handle confidential information in a professional manner
- Strong interpersonal skills with the ability to thrive in a team environment
- PC skills including MS Office Suite (Word, Excel, PowerPoint), Outlook and Internet.
- Ability to efficiently access and enter data using computer systems.
- Ability to enter data while speaking with callers.
- Occasional travel may be required.
At EJM, we believe that how you do something is as important as what you do. That's why we foster a collaborative company culture, where leadership is accessible, employee opinions are valued, and relationships matter. We encourage employee growth, recognize the importance of work-life balance, and take pride in being a career destination.
Benefits
To ensure our employees are taken care of at work and at home, we offer a comprehensive package of premium benefits, including:
- Competitive pay
- Medical, dental, and vision insurance, available with no monthly premiums
- 401(k) plan, with 66% of every dollar you contribute matched by EJM
- Health savings account (HSA)
- Flexible spending accounts (FSA)
- Prescription drug benefit plan
- Life insurance and AD&D benefits
- Company-paid short-term disability
- Long-term disability
- Paid Parental Leave
- Legal plan
- Pet Insurance
- Paid Time Off
To ensure a safe environment, we conduct pre-employment drug screening and background checks.