What are the responsibilities and job description for the Contracts & Customer Satisfaction Rep position at Executive Electronics of Southwest Florida?
The Opportunity: Be the Backbone of a Legacy For over four decades, Executive Electronics has been the premier name in security, CCTV, and home automation for Southwest Florida. We dont just install systems; we provide peace of mind. We are looking for a Contract & Customer Satisfaction Rep who is ready to take ownership of our recurring revenue accountsthe vital heartbeat of our business.
If you are a detail-oriented professional who loves the energy of a fast-paced office and the warmth of a family-owned culture, youve found your home.
Why Join the Executive Electronics Family?
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Stability & Reputation: Join a local industry leader with 40 years of success. We offer the security of an established corporation with the heart and agility of a small business.
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Dynamic Workday: No two days are the same. Youll be cross-trained across departments, ensuring you have a full understanding of the business and room to grow.
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Your Work Matters: You aren't just a number. Your attention to detail ensures our clients stay protected and our revenue streams stay healthy.
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A High-Energy Team: We work hard, we work fast, and we support each other every step of the way.
Your Impact:
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Revenue Stewardship: Manage the lifecycle of our contracts, ensuring accuracy in our recurring revenue accounts and billing.
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Digital Precision: Act as the "Command Center" for data entry and information updates.
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Client Connection: Use your professional communication skills to provide a high-touch, "white glove" experience for our customers.
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Operational Support: Bring your positive energy to a busy environment, staying flexible and helping the team win wherever management needs your expertise.
What You Bring to the Table:
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Experience: At least 2 years in an administrative, customer service, or contract-heavy role.
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Tech IQ: You are highly computer savvy, a Microsoft Office pro, and ready to master specialized software like SedonaOffice.
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The "Final Eye": You take immense pride in your accuracy. You catch the small details that others might miss.
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Attitude: You thrive in a "all hands on deck" environment and bring a proactive, positive spirit to the office every morning.
The Perks (Because we value our team):
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Security for Your Future: 401(K) with Employer Matching.
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Health & Wellness: Comprehensive Health, Dental, and Supplemental Insurance.
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Work-Life Balance: Generous Paid Time Off (Vacation/Sick) plus Paid Holidays.
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Permanent Growth: This is a full-time, long-term career path, not just a temporary job.
Ready to make a difference with a local leader?