What are the responsibilities and job description for the Regional Credit Manager - East Coast position at ExecuSource?
Regional Collections Specialist – East Coast (Remote)
Salary: $65,000 Base Quarterly Bonus Opportunity
Employment Type: Full-time, Direct-Hire
Location: Fully Remote – Candidates must reside in the Eastern Time Zone
About The Company
Our client is a leading organization within the building products industry, serving customers across multiple markets throughout North America. The company offers a stable environment, strong leadership, and a customer-focused culture centered around service excellence and operational performance.
About The Role
The company is seeking a motivated and customer-focused Regional Collections Specialist to support business customers throughout the Eastern United States. This position combines high-volume business-to-business collections activity with credit analysis responsibilities, making it ideal for professionals who enjoy balancing relationship management with financial decision-making.
This is a metrics-driven role where outbound communication, problem-solving, and customer service are critical to success. The ideal candidate will thrive in a fast-paced environment and be comfortable making a high volume of outbound calls while maintaining professionalism and positive customer relationships.
What You'll Do
Are you an experienced collections professional who enjoys customer interaction and thrives in a high-volume environment? If you have a background in commercial collections and credit analysis and are looking for a fully remote opportunity within the Eastern Time Zone, we'd love to hear from you. Apply today and one of our recruiters will reach out if your background aligns with the position.
Salary: $65,000 Base Quarterly Bonus Opportunity
Employment Type: Full-time, Direct-Hire
Location: Fully Remote – Candidates must reside in the Eastern Time Zone
About The Company
Our client is a leading organization within the building products industry, serving customers across multiple markets throughout North America. The company offers a stable environment, strong leadership, and a customer-focused culture centered around service excellence and operational performance.
About The Role
The company is seeking a motivated and customer-focused Regional Collections Specialist to support business customers throughout the Eastern United States. This position combines high-volume business-to-business collections activity with credit analysis responsibilities, making it ideal for professionals who enjoy balancing relationship management with financial decision-making.
This is a metrics-driven role where outbound communication, problem-solving, and customer service are critical to success. The ideal candidate will thrive in a fast-paced environment and be comfortable making a high volume of outbound calls while maintaining professionalism and positive customer relationships.
What You'll Do
- Make a minimum of 50 outbound collection calls per day to business customers.
- Manage customer accounts and work to reduce aging receivables and outstanding balances.
- Review and analyze customer creditworthiness and establish appropriate credit limits.
- Evaluate credit applications and assist with onboarding new customer accounts.
- Read and interpret credit reports, including Experian business credit reports.
- Negotiate payment arrangements and resolve delinquent account balances.
- Research and resolve customer disputes while identifying root causes and corrective actions.
- Monitor account activity and document collection efforts thoroughly and accurately.
- Partner with Sales and internal stakeholders to resolve account issues and customer concerns.
- Review collection trends and recommend improvements to processes and procedures.
- Support departmental initiatives, reporting, and cross-functional projects as needed.
- Deliver a high level of customer service while balancing collection objectives and risk management responsibilities.
- Minimum of 4 years of experience in B2B collections, credit, or accounts receivable.
- Experience working within a customer-facing environment.
- Prior experience in a high-volume call environment preferred.
- Ability to interpret and analyze Experian or similar commercial credit reports.
- Strong understanding of credit limits, payment terms, and credit risk evaluation.
- Excellent verbal communication and negotiation skills.
- Strong organizational skills and attention to detail.
- Proficiency with Microsoft Excel and Microsoft Office applications.
- Ability to work independently in a fully remote environment with minimal supervision.
- Strong analytical and problem-solving capabilities.
- Associate degree required; Bachelor's degree in Accounting, Finance, or Business preferred.
- Fully remote opportunity with no commute.
- Quarterly bonus potential based on team performance and collection objectives.
- Stable business environment with long-term growth opportunities.
- Comprehensive benefits package including medical, dental, vision, and retirement plans.
- Opportunity to work with a large portfolio of commercial accounts and develop credit expertise.
- Join a collaborative team that values accountability, customer service, and results.
Are you an experienced collections professional who enjoys customer interaction and thrives in a high-volume environment? If you have a background in commercial collections and credit analysis and are looking for a fully remote opportunity within the Eastern Time Zone, we'd love to hear from you. Apply today and one of our recruiters will reach out if your background aligns with the position.
Salary : $65,000