Call Center Representative

CONTRACT TO HIRE AFTER 3-5 MONTHS

Pay : 18.50 / hr

Location : On site in Richardson

Key Responsibilities :

• Responds to incoming customer calls, assisting directly or directing them to the appropriate person.
• Maintains positive customer relationships, ensuring all interactions align with company standards.
• Addresses and resolves customer inquiries, complaints, and concerns via phone, email, and chat, including billing questions, technician ETAs, scheduling, and service / product inquiries.
• Troubleshoots issues by identifying problems, researching solutions, implementing fixes, and escalating unresolved concerns.
• Updates customer accounts to maintain accurate records.
• Properly categorizes calls using call monitoring software.
• Follows CPI compliance regulations when processing phone payments.
• Updates the capacity planner for booked, rescheduled, or canceled appointments.
• Collaborates with the Sales and Service Coordinator to enhance scheduling accuracy and response efficiency.
• Keeps customers informed about the status of their service calls.
• Assists with dispatching duties as needed.
• Continuously stays up to date on company products, services, and promotions.
• Works with dispatch to refine scheduling accuracy and response times.
• Maintains reliable attendance and consistent job performance.
• Performs additional duties as assigned.

Qualifications :