Flight Support Specialist

Why start your new career with flyExclusive:    

FlyExclusive is a dynamic and growing company with a strong commitment to safety, service, and excellence. As a member of our team, you will have the opportunity to work with state-of-the-art aircraft and advanced technologies, providing you with valuable experience and career development opportunities. We offer a competitive salary and benefits package, as well as a supportive and collaborative work environment. Join us at flyExclusive and take your career to new heights!    

Summary and Objective   

The Flight Support Specialist role at flyExclusive involves comprehensive coordination and support for flight operations, ensuring compliance with safety regulations, operational standards, and client service excellence. Specialists oversee flight logs, passenger details, trip planning, regulatory requirements, and scheduling adjustments. They serve as key contacts for operational updates, maintaining communication with ground handlers, customs, and aviation authorities. 

Essential Functions   

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.   

• Able to plan trips outside 24 hours to acquire any missing information needed. Missing information such as Pax names, Date of births, passport information, weights, etc.  

• Checks Notams // TFRs // PPRS & Slots against all upcoming trips making the appropriate departments aware of any changes required.  

• Notifying all FBOS and ground handlers of arrivals and departures. Arranging early and late ops for any flights outside normal business hours to ensure staffing. 

• Proficient in using Foreflight trip planning to ensure aircraft range and fuel reserves are met. If not, make the appropriate departments aware of the planned fuel stop.  

• Ensure all required customs, immigration, agriculture, international handling requirements, or foreign government regulations and requirements are met for every flight segment. Able to work any future international trip that requires advanced handling. 

• Responsible for proactively monitoring weather and air traffic control status and any other possible schedule interruption to client services, scheduling, and all other interested parties as necessary. 

• Must be highly knowledgeable of the flyExclusive Operations Manual, FAA and International Regulations, Company Operations Specifications, Company Policies and Procedures, and other pertinent information relating to his/her duties. 

• Maintenance Review (Ensure aircraft inspections are complied with. Verify aircraft hours, landings, and MELS are within parameters of the scheduled flights. Ensuring the upcoming mx events are built and coordinated with MX planners. This should give us a better outlook of what is dropping. 

• Updating the Dispatch pass down chat with information to pass down to the dispatchers.  

• Perform other duties as assigned by management 

Skills and Abilities: 

• Being a self-starter who is highly motivated with strong initiative 

• Interpersonal skills with an emphasis on strong communication skills in both oral and written forms 

• Effective time management 

• Attention to detail 

• Focus on excellence 

• Adaptability 

• Accountability and having hard conversations 

Other cognitive processing 

• Memorization 

• Reasoning and connecting ideas 

• Adept quick learning 

• Problem finding and solving 

• Multi-tasking 

• Detail orientation 

• Basic Understanding of Computer Applications and Data Entries. 

• Must be available and flexible to work variable shifts including weekends and holidays. 

Competencies   

• Microsoft Office Suites    

• More than proficient in Excel   

Physical Demands  

• Ability to see and hear clearly   

• Ability to read, comprehend, and speak English clearly   

• Ability to sit, stand, and walk for extended periods   

• Ability to regularly lift/move up to 20 pounds   

Work environment   

• Typical office and computer lab environment with frequent interruptions.   

• Exposure to loud noises including airplane machinery and jet engines.   

Dress Code and Uniform   

• Well-groomed appearance   

• Adherence to department dress code   

Travel required   

• Some, less than 10%   

EEO statement    

flyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity.   

Other duties   

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.    

Required education and experience 

• Dispatch License or Pilot License 

• 60 Days as a flyExclusive Licensed Flight Dispatcher or flyExclusive Dispatcher 

• High School diploma or Equivalent 

• Excellent prioritization and coordination skills in a fast-paced environment. 

• Creative problem resolution skills. 

• The ability to develop and maintain long-term relationships with internal and external customers. 

• Excellent written and verbal skills. 

• Must be authorized to work lawfully in the United States, must provide two forms of Federal Identification. 

• Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position. 

Preferred education and experience 

• A bachelor's degree in aviation, or equivalent experience. 

• Knowledge of business jet performance capabilities.