What are the responsibilities and job description for the Customer Care Coordinator – Travel Services position at Exciting Travel Now?
Position Overview
We are seeking a Customer Care Coordinator who is passionate about delivering excellent service and building positive client relationships. In this role, you will help guide travelers through the planning process while ensuring each client receives attentive, professional support.
Key Responsibilities
We are seeking a Customer Care Coordinator who is passionate about delivering excellent service and building positive client relationships. In this role, you will help guide travelers through the planning process while ensuring each client receives attentive, professional support.
Key Responsibilities
- Serve as a primary point of contact for travel-related inquiries
- Provide timely and accurate responses to customer questions
- Support travel planning coordination and itinerary updates
- Monitor client needs before, during, and after travel
- Maintain detailed documentation and follow-up communication
- Adhere to company procedures and service standards
- Strong customer service and relationship-building skills
- Detail-oriented with strong follow-through
- Self-directed and comfortable working remotely
- Experience in customer service, sales support, or administration preferred
- Comfortable learning new systems and online platforms
- Interest in travel or tourism is a plus
- Training, tools, and ongoing mentorship
- Flexible remote work environment
- Advancement opportunities within the organization
- Positive, service-focused team culture