Server - AM Shift

ABOUT HOTEL DROVER:

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.

Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality.

So, dust off your boots, grab your hat and join us at Hotel Drover.

WHO WE’RE SEEKING:

We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community.

We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day.

We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Server for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!

ROLE SUMMARY: The Server is responsible for delivering Legendary Service through warm, attentive, and personalized hospitality. This role ensures each guest enjoys a memorable dining experience by anticipating needs, maintaining expert knowledge of food and beverage offerings, and upholding the standards of Hotel Drover and the Autograph Collection brand. 

ESSENTIAL FUNCTIONS:  

• Greet guests warmly and guide them through the dining experience with professionalism and genuine hospitality. 

• Take and process food and beverage orders accurately in the POS system (MICROS) while maintaining efficiency during peak service periods. 

• Serve food and beverages promptly, adhering to service standards and presentation guidelines. 

• Maintain expert knowledge of menu items, including ingredients, preparation methods, and potential allergens to accurately answer guest questions. 

• Communicate effectively with kitchen and bar teams regarding guest requests, allergies, modifications, and timing of courses. 

• Anticipate guest needs and proactively address issues or special requests to ensure satisfaction. 

• Perform setup and breakdown of assigned sections, including restocking items, polishing glassware, and organizing stations for efficiency. 

• Ensure tables are properly set according to service standards and assist in resetting throughout the shift. 

• Present accurate checks, process payments, and thank guests sincerely while encouraging return visits. 

• Maintain cleanliness and organization of work areas throughout service and closing duties. 

• Adhere to all TABC and food safety regulations, reporting any incidents to management immediately. 

• Support the restaurant team by assisting with seating guests, running food, bussing tables, or fulfilling to-go orders when necessary. 

• Uphold confidentiality, professionalism, and Drover’s commitment to genuine Texas hospitality. 

• Maintain professionalism and composure during challenging or high-pressure situations, delivering elevated service in a fast-paced, high-volume environment. 

• Collaborate with bartenders and support staff to deliver a seamless, high-quality guest experience. 

• Uphold luxury service standards by using refined, professional language and delivering polished, detail-focused hospitality in every guest interaction. 

• All other duties as assigned.  

ENVIRONMENT / PHYSICAL REQUIREMENTS: 

• Ability to stand, walk, and move continuously for the duration of the shift. 

• Must be able to lift, carry, push, or pull up to 25 lbs regularly and 50 lbs with assistance. 

• Must be able to bend, twist, reach, and navigate stairs or ramps as necessary. 

• Comfortable working in a fast-paced environment that may include varying noise levels, temperatures, and guest interactions. 

REQUIRED QUALIFICATIONS:  

• Minimum of 2 years of experience as a server in a high-volume casual or fine dining environment (hotel experience preferred). 

• Valid TABC and Food Handler Certifications required. 

• Flexible schedule — must be available to work evenings, weekends, and holidays.

• Exceptional communication and interpersonal skills, with the ability to engage authentically and professionally with guests and team members.  

• Embody Hotel Drover’s Core Values: Hit the Mark, Every Time, Blaze New Trails, Spark Warmth, Be Intentional, Honor All, Do Right, Stay Curious. 

PREFERRED QUALIFICATIONS:  

• Experience with MICROS POS, OpenTable, or similar systems. 

• Strong knowledge of the City of Fort Worth and other parts of the DFW metropolitan area, 

• Strong attention to detail with excellent problem-solving skills. 

• Wine and beverage service knowledge, including formal wine presentation. 

Hotel Drover complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.