Breakfast Host

General Summary of Job Duties

At Hyatt Place Las Vegas in the Silverton Village we believe our guests select Hyatt Place because of our caring and attentive team members who are focused on providing efficient service and meaningful experiences. Our Breakfast Hosts main responsibility is to provide a clean and well-stocked breakfast area to ensure complete guest satisfaction and friendly service.  This person must have good communication skills as this is a fast-paced position with continual customer contact. The ability to lift, pull and push moderate weight is necessary. The hotel business functions seven days a week, 24 hours a day.  All team members must realize this fact and be aware that at all times it may be necessary to move team members from their accustomed shift and alter assigned duties as business dictates.  In addition, this is a hospitality business and a hospitable service atmosphere must be maintained at all times.

Principle Responsibilities and Duties

• Assists all guests in a sincere and courteous manner and is visible during service hours.
• Prepare and set-up breakfast according to brand standards and in compliance with local county and/or city health department standards.
• Attends to guest needs, ensuring food is continually replenished and presented in an appealing manner.
• Check food before serving it to ascertain that appearance, temperature, and portions are correct. Consistently spot check food to ensure that food served meets quality standards.
• Clears and cleans tables and chairs, as needed during and after service hours.
• Bus and maintain front lobby area.
• Maintains clean and well-organized dining and work area. Including disinfecting all areas where food is prepared or served.
• Maintains all dispensing machines, operating equipment and serving utensils in a neat and clean manner to ensure maximum job efficiency and an appealing presentation.
• Organizes storage areas to ensure the quality of the food, implementing “first in first out” method of food rotation.
• Maintain and clean refrigerators and work areas in accordance with hotel standards.
• Plans and prepares for the following day. Checks inventory of supplies taking action as necessary to ensure adequate quantity and quality of products for the next day.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area to effectively assist guests.
• Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for employees and guests.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.
• Practices energy conservation.
• Attend work on time as scheduled and adhere to attendance policy.
• Lift, carry or otherwise move up to 25 lbs. regularly. Lift, carry or otherwise move up to 50 lbs. occasionally with assistance. Follow proper moving and lifting procedures. Regularly required to stand; walk; reach; use hands to finger, handle, or feel; kneel; crouch; talk and hear; taste and smell.
• Wear uniform, including nametag at all times.
• Communicate properly and effectively with the guest, Team Members and managers. Effectively respond to guest complaints.
• Adhere to all work rules, procedures and policies established by the company. Have a thorough knowledge of emergency procedures.
• Complete Chemical Training and Blood Borne Pathogen Training.
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned, including redeployment to other areas if required, in order to meet business demands and guest service needs.
• To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
• To read the hotel’s Employee Handbook and have an understanding of and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health, and Safety.

General Job Responsibilities and Duties

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following Silverton Values

• Character:         Always do the right thing and treat everyone with dignity and respect.
• Collaboration:   Celebrate Diverse ideas, thought and talents.    
• Care:                Be KIND to yourself and each other.
• Fun:                  Our guests are here to have FUN, so we should have FUN, too!
• Excellence:       Be Amazing!

Skills, Education & Other Requirements

• Lift, carry or otherwise move up to 25lbs. regularly.
• Lift, carry or otherwise move up to 50 lbs. occasionally with assistance.
• Follow proper moving and lifting procedures.
• Regularly required to stand; walk; reach; use hands to finger, handle, or feel; kneel; crouch; talk and hear; taste and smell.

Required Work Cards

• Identification that establishes identity
• Identification that establishes the right to work in the United States
• Possess or the ability to possess a Food Handlers Card

Machinery, Work Equipment, Programs, Software, Hardware Used