What are the responsibilities and job description for the Server position at Exchange Hotels Management LLC?
SSENTIAL RESPONSIBILITIES:
- Ability to manage multiple functions and deliver results in a demanding, fast paced environment
- Build and maintain relationships with all stakeholders while acting as an extension of the restaurant brand
- Greet and welcome our guests.
- Provide support and assistance when possible to your team while keeping all areas clean, dry and safe for your coworkers.
- Greet and welcome our guests and promptly attend to tables.
- Receive and take guest orders, process in POS system quickly and accurately.
- Prepare and serve meal accompaniments to guests.
- Learn and maintain product knowledge of the food, wine, and beverage menu(s), as well as general restaurant knowledge.
- Ensure guests have an enjoyable and memorable experience, if there are any complaints relay them to management.
- Perform side work.
- Assist with setting and bussing tables, taking to-go orders, seating guests, and answering phones as needed.
- Attend all company and restaurant required trainings and meetings.
- Maintain constant communication with support staff and management
MUST HAVES:
- Passion for creating amazing experience for our clients and guests
- Good knowledge of Food and Beverage items
- Flexible schedule, able to work evenings, weekends, and holidays.
QUALIFICATIONS:
- Minimum of 2 year of experience as a server in a high-volume casual or fine dining restaurant, hotel preferred.
- Experience with Micros & Open Table preferred
- Must be TABC & Food Handler certified
- Ability to read, write, and verbally communicate effectively and professionally with guests and vendors.
- Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism .
- The team member is required to perform all necessary duties of the job. The team member must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.