Trust Operations Manager

Summary:
The Trust Operations Manager leads the Trust Operations group responsible for cash processing, trade settlement oversight, account maintenance, income processing, real estate administration support, fee billing, and operational controls. Ensures regulatory compliance for operational functions, manages workflow and staff performance, and serves as primary liaison to auditors, vendors, custodians, and internal leadership.

Essential Functions:

• Operations Management: 90%
  
  • Oversee daily operational activities including marshalling of incoming assets, income verification and settlement, distribution processing, and maintenance of trust accounts
  • Supervise trade-processing controls for executed transactions, including oversight of fixed-income trades requiring manual confirmation, trade blotter balancing, custodial notifications, and exception resolution
  • Manage account and asset setup workflows, including fee schedules, address changes, security master updates, and model maintenance; ensure segregation of duties and accurate admin validation
  • Oversee income processing, including insurance and property-tax monitoring for real estate assets; ensure timely execution of payments and support for officer decisioning during volume bottlenecks
  • Lead the real estate control process, including spreadsheet maintenance, appraisal tracking, tax due dates, data reconciliation, and production of monthly reports for auditors and management
  • Serve as primary vendor liaison for Reliance/Advantage custodial systems, ProxyEdge proxy voting, valuation vendors, property managers, and other operational partners; coordinate annual vendor risk reviews • Direct the fee-billing process for trust, agency, and retirement accounts; oversee reconciliation, binder maintenance, and escalation of unpaid fees to management
  • Provide leadership for operational risk management including fail trade oversight, reconciliations (cash and securities), DVP/RVP processes, call-back review procedures, and daily control validation
  • Oversee internal and external audits; coordinate documentation requests, implement corrective actions, and update
    procedures in response to audit findings
  • Lead training, development, and cross-training of Operations staff; recommend methods to improve efficiency, accuracy,
    and scalability of operational workflows
  • Participate in TOC, Discretionary, Settlement, and other governance meetings; provide operational insight but without fiduciary decision-making
    authority
  • Oversee reporting to finance and senior leadership related to trust operations
  • Maintain recordkeeping in accordance with retention requirements
• Non-Essential Functions: 10%
  • Other duties as assigned.

Minimum Qualifications:

Education & Experience

Bachelor’s degree in business administration or related field, and 7 years of experience in trust operations, including a minimum of two years supervisory experience; or an equivalent combination of education and experience.

Salary : $80,000 - $115,000