Loan Funding and Boarding Supervisor

Summary

Supervise a team of specialists who are responsible for the daily administration of loan funding, closing, and boarding activities. Directs the daily workflow for all loan funding, boarding and SBA and participation transaction processing, under the direction of the Loan Servicing Manager. The Supervisor is the subject matter expert responsible for overseeing the funding, closing, and boarding of all loans, including complex loans such as SBA 7a and 504 loans, participation loans, and requests from Special Assets Department (SAD). Ensure the efficient and effective closing of consumer, commercial, small business, SBA/Participation, and construction disbursement loans.

Essential Functions

• Staff Supervision:
• Schedule staff and assign work to ensure superior customer service and that all service level agreements are met.
• Oversee the loan funding and boarding processes to ensure accuracy of loan-setups for new loans, renewals and Change in Terms in the system.
• Recruit, select, train and provide leadership and performance feedback for direct reports.
• Recommend wage adjustments, staffing and work assignments.
• Conduct regular staff and coaching meetings with direct reports.
• Manage all aspects of employee performance and provide necessary coaching and/or counseling.
• Establish goals and work plans consistent with Bank needs and monitor/measure progress.
• Attend internal and external management meetings and represent the Bank at external functions and activities.
• Continually monitor process flow for efficiency and expediency.
• Funding
• Responsible for ensuring that all consumer, commercial, small business, SBA/Participation, and construction loan documents are reviewed and have been signed with all conditions met prior to funding/disbursement. Ensure all loan fees and interest due have been collected as required.
• Responsible for ensuring that all file, credit memo, loan documents and escrow instructions are accurate and queued for funding/disbursement.
• Be able to communicate with title and escrow officers, Bank and client attorneys, loan participation banks, appraisers, environmental firms, customers, various Bank department team members and others as needed.
• Ability to communicate with title and escrow officers, Bank attorneys, loan participation banks, customers, various Bank department team members and others as needed.
• Responsible for ensuring that the preliminary report and title policy exception/easements and legal descriptions for pre-closing and post-closing documents are met and that they satisfy bank policy.
• Monitor the appraisal review, flood insurance, and other insurance requirements for loan pre-closing.
• Monitor incoming loan funding packages and signed loan documents using a Loan Tracking system.
• Fund new loan packages via cashier’s check, deposit, credit, or wire as required; disburse credit line funds to borrower’s accounts (advances), after determining that proper protocol and authority has been met.
• Perform construction draw disbursements via cashier’s check, deposit, credit, or wire as requested after determining that proper protocol and authority has been met.
• Quality Control:
• Review and reconcile assigned general ledger accounts including but not limited to the LSC clearing GL and SBA and participation GLs.
• Review and reconcile assigned LSC Bank Use DDAs.
• Respond to and investigate general ledger outages.
• Ensure SBA and participation portfolio are in balance.
• Review and verify outgoing wire transfers for SBA, Participations, and SAD loans for accuracy and appropriate disbursements.
• Review and ensure submission of the monthly SBA 1502 Report via SBA CAFS system.
• Loan Boarding:
• Oversee and/or perform the accurate boarding of all loans to the Bank's core system, including but not limited to mortgage loans, HELOCs, letters of credit, construction, SBA, and participation loans.
• Oversee and/or perform the review of credit approvals and fully executed loan documents for accuracy and compliance with lending policy for all product types prior to boarding, including SBA and participation loans.
• Oversee and/or perform the review of Variable Plan Rate/Payment Change report and process any necessary changes.
• Oversee and/or perform loan maintenance to the Bank's core system, and payment processing for charged-off/non-accrual loans.
• Oversee and/or perform the review and process of incoming wire transfers for SAD and other loans.
• Primary contact for communication with vendor for SBA payoff quotes and payment processing issues.
• Oversee and/or perform the compiling and distribution of Investor Remittance Reports.
• Oversee and/or perform research as well as and response to routine customer inquiries over the phone or in writing in a positive, professional, and responsive manner. Initiates contact with internal business partners, or third-party vendors as necessary.
• Serve as team point person for the Bank's core system and Abrigo workflow.
• Loan Origination – Systems Analytical Support:
• As directed by Loan Servicing Manager, works with Application Support, Business Solutions Analyst, and the LSC team to coordinate implementation of system enhancements and software interfaces.
• Point person for assisting Application Support with test scripts to validate system enhancements and other changes that are developed for loan servicing tasks in the IBS core, Abrigo, and other systems.
• Non-Essential Functions:
• Perform special projects, research, and analysis as assigned.
• Perform other duties as assigned.
  

Minimum Qualifications

Knowledge, Skills, and Abilities:

• Proficient knowledge of Commercial Real Estate, Mortgage lending, Construction, SBA and consumer loan closing and disbursement/funding methodology and procedures.
• Proficient knowledge of regulatory compliance requirements.
• Ability to coach, train and develop employees.
• Proficient knowledge and understanding SBA SOP.
• Skills operating a personal computer particularly Microsoft Office Suite (Word, Outlook, Excel) and Web/Internet usage.
  
  

Education And Experience

Associate’s degree or equivalent in business administration, finance or related field; or an equivalent combination of education and experience, and 5 years progressively responsible experience in loan closing/funding, including 2 years supervisory experience.

Physical Requirements

Ability to stand, bend, stoop, sit, walk, twist and turn. Ability to lift up to 15 pounds occasionally. Indoor office work environment with a majority of time sitting at a desk.

Compensation

The hiring range for this position is to $71,837 to $98,775 per year. The compensation offered will fall within this range, commensurate with the candidate's applicable experience, education and skills.