Head Customer Service Rep

Position Summary: Supervision of teller staff, scheduling, balancing, and overall teller functions. Process deposits and pay out funds in accordance with bank procedures; to record all transactions accurately and balance each day’s operations while providing excellent customer service.

Job Duties:

• Scheduling of teller staff
• Verify and approve hourly staff time cards and PTO requests
• Monitors and evaluates staff training
• Staff evaluations to include individual goals, professional development and performance competencies
• Verification of buys and sells to tellers
• Prepares and processes coin and currency with the Federal Reserve
• Daily balancing of all monetary instruments
• Balancing of all coin and currency to include vault, coin machine and cash dispenser
• Receives cash and checks for deposit, verifies amounts, and looks for check endorsements. Examines cash carefully to guard against acceptance of counterfeit bills.
• Cashes check for customers after verifying identification and checking account balances in accordance with bank policy
• Enters transactions into computer and issues customer receipts
• Counts cash balance at beginning of shift and balances cash and checks against computer records at end of shift
• Prepares personal money orders, cashier’s checks, savings bonds, gift cards and travelers’ checks as requested
• Explains bank services and charges to customers
• Observes suspicious behavior and report any such activity
• Explains bank services and products
• Scanning deposits and payment transactions
• Assist with customer access with safe deposit boxes
• Greet and refer customers to appropriate bank personnel to meet their financial needs
  
  

Qualifications:

• Excellent Customer Service skills
• 25 years of bank teller experience
• Management Skills Ability to manage and motivate and constructively guide employees
• Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at
• inappropriate times.
• Communication Skills The ability to communicate effectively
• Mathematics using mathematics to solve problems to find over and shorts
• Problem Solving Skills The ability to find resolution to problems in an efficient, practical manner
• Time Management managing one’s own time and the time of others within the group
• Administrative skills basic computer skills including 10 key experience
  
  

Full Benefits Package Available:

• Health, Dental, Vision, Life and Disability Insurance
• 401k plan with employer match
• Vacation, sick and holiday pay
  
  

Exchange Bank is an Equal Opportunity Employer, M/F/Disability/Protected Veteran.