What are the responsibilities and job description for the IT Help Desk Administrator position at Excess Line Association of New York (ELANY)?
We’re hiring an IT Helpdesk Administrator (Level 2) to join our team in NYC (4 days on-site).
This is a hands-on role supporting both internal staff and external users (including brokers). A big part of this role is learning our insurance platform and becoming comfortable advising users on how it works, so strong communication and business awareness matter just as much as technical skills.
What you’ll be doing:
- Provide Level 1 & 2 support across Windows, macOS, and iOS environments
- Troubleshoot hardware, software, and access issues
- Manage users in Active Directory (on-prem) and Microsoft 365
- Configure laptops, desktops, and virtual machines
- Learn and administer our core insurance application as an internal admin
- Understand key business rules and advise brokers on usage and workflows
- Document issues and solutions; escalate when needed
What we’re looking for:
- ~2 years in IT support / helpdesk
- Strong experience with Windows Microsoft 365
- Working knowledge of macOS and Apple devices
- Experience with Active Directory user management
- Ability to quickly learn business applications and explain them clearly to external users
- Clear communicator who can confidently interact with brokers
- Someone who takes ownership and can operate independently
Nice to have:
- Azure fundamentals (AZ-900)
- Hybrid environment experience (on-prem O365)
- Basic networking knowledge (DNS, DHCP, VPN)
Comp: $80K–$100K
If you’re interested (or know someone strong), message me directly.
Salary : $80,000 - $100,000