Demo

Direct Support - Virtual Connection Specialist

Exceptional Persons Inc
Waterloo, IA Full Time
POSTED ON 9/11/2026
AVAILABLE BEFORE 11/11/2026

This is working at EPI – connecting people, creating opportunities, and nurturing growth.

Exceptional Persons, Inc. (EPI) is a SEVEN-TIME recipient of the Employer of Choice designation. Employees nominate organizations in the Cedar Valley for this honor.


Join us! We have a new and exciting position for a Direct Support Professional (DSP) - Virtual Connection Specialist.  The Virtual Connection Specialist will support the needs of direct support staff and persons served and assist onsite staff utilizing virtual supports such as video, sensors, two-way communication and other technology.


Working for EPI has its benefits. Many benefits.

Full benefits are offered for full-time positions (30 hours/week)

  • Advance your career through our career advancement program. As you complete each certification, you'll advance to a new position with a $1.00 per hour increase in pay.
  • Health, dental, vision, and life insurance plans (even pet insurance!)
  • Generous paid time off 
  • 401(k)* employer match up to 6% (also available to part-time employees) and flex spending plan
  • Free telemedicine and virtual counseling
  • Paid training
  • Immediate employee discounts (vehicle repair, gym memberships, and more!)


As a DSP - Virtual Connection Specialist, you will experience personal GROWTH opportunities through career advancement and CONNECT to a community that leads a greater PURPOSE in mentoring individuals with Intellectual and Mental Disabilities in supporting their personal success.


This is what you'll get to do. Real career. Real purpose.

  • Build life-long relationships with people.
  • Help people live a more independent lifestyle by assuring the safety and supervision of persons served living in settings with remote supports.
  • Connect people to the support they need by remotely answering questions, providing coaching, dispatching onsite or region-based support. 
  • Support persons in their health and safely.
  • Continuously learn and grow.


Here's what we're looking for. What are you waiting for? Apply today!

  • Dependability:  Self-directed and driven to provide responsive support and assistance.  Attends work as scheduled.
  • Integrity: Doing what's right. Trustworthy. Maintain standards of confidentiality (HIPAA) and ethical practice.
  • Strong Communicator:  Ability to communicate effectively through verbal, written and video mediums building respectful, collaborative relationships.
  • Technologically Savvy. Strong computer and troubleshooting skills; eager to quickly learn and adapt to changes with technology.
  • Committed to inclusion.
  • Passion for serving others.  


Qualifications:

  • 18 years old or older
  • High School Diploma Required
  • Two (2) years’ experience working with people with intellectual/developmental disabilities, brain injury, mental illness or similar experience.
  • Previous experience providing remote support, preferred.
  • This position requires a valid driver's license, auto insurance, a good driving record, a reliable vehicle and the ability to pass an extensive background check, including checks of the Dependent Adult and Child Abuse registries, the Sex Offender registry, and a criminal history check.


Details:

  • Schedule will consist of seven consecutive over night shifts (awake), Wednesday - Tuesday, followed by seven consecutive days off. Hours are 7:30 pm to 7:30 am. 
    • On-site in Waterloo. This is an in-person position providing virtual support services.
  • Pay Rate: $17.75 - $19.75 Rate of pay depends upon experience.


Post job offer drug screen required. 

EPI is an equal opportunity employer.

Real Career!  Real Purpose!


*Must be 21 and older to participate in 401(k) program.

Salary : $18 - $20

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Direct Support - Virtual Connection Specialist?

Sign up to receive alerts about other jobs on the Direct Support - Virtual Connection Specialist career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$27,838 - $39,876
Income Estimation: 
$44,199 - $55,861
Income Estimation: 
$49,707 - $66,695
Income Estimation: 
$62,239 - $76,399
Income Estimation: 
$56,866 - $72,428
Employees: Get a Salary Increase
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Exceptional Persons Inc

  • Exceptional Persons Inc Waterloo, IA
  • This is working at EPI – connecting people, creating opportunities, and nurturing growth. Exceptional Persons, Inc. (EPI) is a SEVEN-TIME recipient of the ... more
  • 4 Days Ago

  • Exceptional Persons Inc Waterloo, IA
  • Share Our Story. Strengthen Our Mission. Make an Impact. At EPI, we don't just talk about making a difference. We create opportunities, support independenc... more
  • 10 Days Ago

  • Exceptional Persons Inc Waterloo, IA
  • Support Independence with Purpose – Lead a Mission That Changes Lives At EPI, we don’t just talk about impact — we live it every single day. Since 1957, we... more
  • 15 Days Ago


Not the job you're looking for? Here are some other Direct Support - Virtual Connection Specialist jobs in the Waterloo, IA area that may be a better fit.

  • Exceptional Persons Inc Waterloo, IA
  • This is working at EPI – connecting people, creating opportunities, and nurturing growth. Exceptional Persons, Inc. (EPI) is a SEVEN-TIME recipient of the ... more
  • 4 Days Ago

  • Inclusion Connection Waterloo, IA
  • Job Overview Inclusion Connection is a mission-driven organization committed to empowering individuals with disabilities to achieve their full potential th... more
  • 13 Days Ago

AI Assistant is available now!

Feel free to start your new journey!