What are the responsibilities and job description for the IT Manager, EMR and Support position at Exceptional Healthcare Inc.?
Reports to: Director of IT
Direct reports: 2 (IT Support Specialist, Information Systems)
Location: Dallas, TX | Onsite, 5 days a week (may start at our North Fort Worth office until Dallas space is ready)
About the role
Our EMR runs the business, and we're moving to a new one. We need a hands-on IT Manager to own the system, help lead the transition, and run a small support team. This is a working manager role. You'll lead people and fix things in the same day.
What you'll do
- Own EMR administration: configuration, templates, user access, upgrades, and the vendor relationship.
- Help lead the EMR transition: data migration, workflow build, testing, training, and go-live.
- Partner with clinical and operations leaders to tighten workflows and drive adoption.
- Run help desk operations, ticket flow, and service levels.
- Serve as the escalation point for issues the help desk can't solve, including an after-hours and weekend on-call rotation.
- Partner with the Director of IT on network, devices, cloud, and security.
- Hire, train, and coach a two-person support team.
- Keep access controls and documentation HIPAA compliant.
What you bring
- 5 years in IT, including 3 in information systems management.
- 2 years directly supervising IT support staff.
- Hands-on EMR or EHR administration experience.
- EMR migration or implementation experience strongly preferred.
- Strong troubleshooting across hardware, software, and network.
- Working knowledge of HIPAA security requirements.
- A clear communicator who can train clinicians and hold vendors accountable.
- Healthcare background a plus.
Why this role
You'll help lead a system change that shapes how the whole organization works, build your own team, and report to a Director who wants a partner, not a ticket queue.
Salary : $110,000 - $125,000