What are the responsibilities and job description for the Patient Coordinator position at Exceptional Health?
Patient Service Coordinator – Exceptional Health, LLC
Salary: $72,500 per year
Location: Wellesley, MA
Schedule: Monday - Friday, 8:00 AM to 4:00 PM
Job Type: Full-time
Date Posted:
Exceptional Health is a premier concierge internal medicine practice committed to delivering personalized, high-quality care in a warm, collaborative environment. We are seeking a full-time
Patient Service Coordinator to join our growing team.
This position is ideal for someone who is highly organized, detail-oriented, and proactive. The right candidate thrives in a fast-paced setting and takes pride in supporting both patients and clinical staff with accuracy, empathy, and professionalism.
Key Responsibilities
• Serve as the first point of contact for patients, providing warm greetings and professional phone support
• Triage patient inquiries and route messages appropriately
• Schedule patient appointments, specialty consultations, and diagnostic testing
• Verify insurance coverage and prepare charts to ensure seamless, efficient daily operations
• Collect co-pays and manage administrative follow-up tasks
• Coordinate care between patients, physicians, and clinical staff
• Communicate test results and updates to patients and providers as directed
• Track, monitor, and follow up on outstanding orders, lab results, and consult notes
• Maintain HIPAA compliance and protect patient confidentiality in all communications
• Manage multiple responsibilities while sustaining strong customer service and attention to detail
Qualifications
• Minimum of 4 years of administrative experience in a medical setting
• Some undergraduate education preferred
• Familiarity with internal medicine workflows, terminology, and clinical processes
• Strong multitasking skills with the ability to anticipate patient and provider needs
• Excellent verbal and written communication skills
• Ability to document clearly, concisely, and professionally
• Proficiency in Microsoft Office and web-based systems
• Experience with Epic or similar EHR platforms strongly preferred
• A collaborative mindset, strong work ethic, and a commitment to high-quality patient care
Why Join Exceptional Health?
At Exceptional Health, we believe outstanding care begins with an outstanding team. You will be part of a supportive, forward-thinking practice that values teamwork, trust, and clinical excellence. This is an opportunity to contribute meaningfully to the patient experience every day and grow within a well-respected concierge practice.
Benefits
• 401(k)
• Health, Vision & Dental insurance
• Paid time off
• On-site, in-person work environment
Salary : $72,500