What are the responsibilities and job description for the Shipping/Receiving position at Exceptional Equestrian?
**Job Summary:**
We are seeking a dedicated and detail-oriented Shipping and Receiving Specialist with experience in website management and customer service. This role is essential in ensuring efficient order fulfillment, managing online content, and providing excellent customer support. The ideal candidate will possess strong organizational skills, a customer-focused mindset, and the ability to multitask in a fast-paced environment.
**Key Responsibilities:**
1. **Shipping and Receiving:**
- Manage the incoming and outgoing shipments, including sorting, packing, and labeling products.
- Inspect shipments for accuracy and damage, ensuring quality control standards are met.
- Maintain accurate records of inventory levels and stock locations.
- Coordinate with shipping carriers to ensure timely delivery of products.
2. **Website Management:**
- Update and maintain website content, including product listings, descriptions, and images.
- Monitor website performance and user experience, making improvements as necessary.
- Collaborate with marketing to implement online promotions and ensure brand consistency.
3. **Customer Service:**
- Handle customer inquiries via phone, email, and chat with professionalism and courtesy.
- Assist customers with exchanges, returns, and order status inquiries.
- Provide product information and support to enhance customer satisfaction.
- Resolve customer complaints and issues efficiently, escalating when necessary.
4. **Collaboration:**
- Work closely with the inventory and sales teams to ensure alignment on stock levels and order fulfillment.
- Participate in team meetings to discuss workflow improvements and customer feedback.
**Qualifications:**
- Equestrian experience with basic knowledge of tack and equipment.
- Proven experience in shipping and receiving, website management, or customer service.
- Proficient in using inventory management software and e-commerce platforms.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Attention to detail and problem-solving skills.