What are the responsibilities and job description for the Medical Office Receptionist - Primary Care PBC position at Excelsior Springs City Hospital?
Responsibilities:
- Welcomes patients and their loved ones when they come for appointments.
- Answer phone calls and emails from patients, medical team, providers, and vendors.
- Maintains office schedule for staff members.
- Files medical records and other documents into the electronic medical record.
- Keeps front desk and office organized and running smoothly.
- Scheduling appointments and follow-ups for patients
- Assists ill or distraught patients, as necessary. Telephones Omni bus or family members for patient transportation if needed.
- Collect and process patient payments.
- Assists patients with filling out forms and answering their questions.
- Ensure patients have the correct information in their chart, example: address, phone number, insurance.
- Uses medical office software and other technology to keep information organized and up to date.
- Maintains a working relationship with medical team and other medical offices or departments.
- Provides coverage and attends training at other Primary Care locations as directed.
- Performs other duties and responsibilities as assigned.
Position Requirements:
- Prefer High School graduate with courses in English, typing and math.
- Good typing skills: experiences in reception work helpful.
- Personal computer skills and Medical Terminology helpful.
- Ability to communicate pleasantly and effectively with patients and/or their representatives and within the office complex.
- Must have proven ability of self-starter and able to work under stress.
- Maintain positive attitude and disposition and possess a neat business-like appearance, per policy.
Position Summary:
Greets patients and visitors in a friendly professional manner. Manage the patient experience while at the front desk during check in /check out process. Be a liaison between patients, clinical team, and other departments.