What are the responsibilities and job description for the Veterinary Receptionist position at Excelsior Springs Animal Clinic?

At Excelsior Springs Animal Clinic, our mission is simple: providing exceptional small animal care rooted in deep community trust. We are proud to be an AAHA Accredited practice, signifying our commitment to the highest standards of veterinary excellence. This dedication is reflected in our outstanding 4.8-star Google rating, showing how much our clients value the quality medicine and compassionate service you provide. If you are looking for an opportunity to genuinely impact patient lives alongside devoted teammates, this is where you can begin to do your best work. Joining our hospital means becoming part of a supportive network that puts professional development first. We believe that every teammate should have the opportunity to grow, which is why we offer robust programs designed to help you achieve your career aspirations, whether that involves becoming a credentialed technician or moving into a leadership role. We prioritize continuing education and provide the resources you need to succeed in a demanding yet rewarding field. We are focused on cultivating a culture of mentorship and collaboration, ensuring you always have a partner in your career journey. Our commitment is exclusively to small animal medicine, offering focused and comprehensive care within our community. Though we are a local practice, our teammates benefit from the extensive resources of our larger network. This connection ensures you have immediate access to internal specialty consultations, allowing us to manage complex cases and expand your clinical skills without delay. We equip our veterinarians and technicians with the necessary tools to uphold AAHA standards every day, ensuring that the quality of medicine you practice is always cutting-edge and consistent. Excelsior Springs, Missouri, offers a charming environment known for its historical architecture and welcoming Midwestern atmosphere. This community provides an ideal setting for professionals looking for a balance between career achievement and quality of life. You will find that life here moves at a pace that allows for true connection, both with your neighbors and with the devoted clients who rely on our small animal practice every day.

Your Impact as a Receptionist

Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

A passion for providing excellent customer service and a genuine love for animals.
Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
A collaborative, team-first mindset and the ability to work both independently and with direction.
Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850 hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact benefits@mvetpartners.com with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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