What are the responsibilities and job description for the Patient Representative/Front Desk position at Excelsia AMM?
About Us
Excelsia Injury Care provides management services to a network of healthcare companies, supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 100 patient care centers across the Mid-Atlantic, Midwest, and Mountain West regions, we ensure accessible, high-quality care tailored to each patient’s unique needs. Our providers are leaders in personal injury and workers’ compensation care, with a proven track record of helping patients recover and reach their maximum recovery potential.
Our mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach, ensuring patients receive coordinated care from evaluation through treatment, with the goal of achieving optimal recovery outcomes.
Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.
Duties:
- Ensure customers' expectations are exceeded by directing and communicating patient needs effectively and efficiently
- Answer phone calls courteously, collect and document detailed information, and route phone calls appropriately based on office protocols
- Efficiently provide basic office administrative support tasks such as emails, updating spreadsheets, e-faxing, etc.
- Follow HIPAA regulations
- Communicate efficiently via phone and email
- Communicate information to patients regarding procedures being, or to be, performed
- Work as part of a team and also work independently
- Other duties as assigned
Minimum Requirements
- High School diploma or GED equivalent
- Knowledge of insurance plans, workers’ compensation, personal injury, and HIPAA guidelines
Additional Skills/Competencies
- Excellent verbal and written communication skills
- Knowledge of computer applications, including Windows, Outlook, and Microsoft Office
- Strong problem solving and organizational skills
- Attention to detail
- Ability to multi-task
- Confidence in working independently
- Typing – 50 WPM
- Ability to effectively interact with doctors, attorneys, patients, and co-workers
Diversity Statement
Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.