What are the responsibilities and job description for the Network Delivery Manager/Service Delivery manager position at Excelon Solutions?
Tittle: Network Delivery Manager/Service Delivery manager
Location: Chicago, IL (Onsite)
Mode: Fulltime
This role demands a techno managerial skill. Preferably the candidate who started their career as network engineer, groomed to the level of Service delivery or Network Delivery.
Experience on Zscaler , Fortinet SDNWAN and Firewall, F5 (LTM/GTM), Nexus
Qualifications and Role Overview
- The Network Delivery Manager is a seasoned professional with 15 years of hands-on experience in the network domain, demonstrating a proven track record of operational management and strategic leadership.
- This role requires direct oversight of large-scale enterprise networks comprising 1,500 or more devices, spanning Data Center, Campus Wired/Wireless, and WAN environments.
- The candidate must have led teams of over 70 engineers, driving performance, mentoring talent, and ensuring seamless collaboration across teams.
- Expert-level proficiency is expected in platforms such as Cisco Nexus, Catalyst Switches, ISR/ASR Routers, Check Point and ASA firewalls, F5 Load Balancers, MPLS, VPNs, Solarwinds, Silverpeak SD WAN, and Infoblox.
- The Network Delivery Manager will leverage this expertise to ensure the highest standards of network reliability, security, and availability.
- Demonstrated operational exposure to managing large, complex networks is essential, along with a commitment to driving improvements and achieving operational excellence.
- Key responsibilities include ensuring customer satisfaction by proactively recognizing support gaps, anticipating blockers to service improvements, and organizing resources for maximum efficiency.
The candidate must possess a strong understanding of the ITIL framework, with hands-on experience in major incident handling, escalation management, and client management. Comfort in interacting with senior leadership, including Director and CTO-level stakeholders, is vital, as is flexibility to support 24/7 operational demands.