What are the responsibilities and job description for the ServiceNow ITSM Consultant / Developer - New Jersey/New York position at Excelon Solutions LLC?
Job Title: ServiceNow ITSM Consultant / Developer
Location: New Jersey/New York 100% Onsite
Duration: Long-Term
Employment Type: Contract
Job Summary:
We are looking for an experienced ServiceNow ITSM Consultant/Developer to support a long-term engagement with our client in North America. The consultant will be responsible for implementing, configuring, enhancing, and supporting ServiceNow ITSM solutions and working closely with business stakeholders and technical teams.
The role requires strong hands-on experience with the ServiceNow platform and ITSM processes, along with the ability to work 100% onsite at the client location.
Mandatory Requirements:
- Active ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) certification is mandatory.
- ITSM/ITOM/HSRD Certification is mandatory
- ServiceNow Certified System Administrator (CSA) certification is highly preferred.
- 8 years of hands-on ServiceNow experience preferred.
- Strong hands-on experience with ServiceNow ITSM implementations and configurations.
- Strong understanding of Incident, Problem, Change, Request, Knowledge, and Service Catalog processes.
- Experience with ServiceNow configuration, workflows, business rules, client scripts, UI policies, ACLs, notifications, and integrations.
- Experience working with stakeholders to gather requirements and translate business needs into ServiceNow solutions.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Must be willing and able to work 100% onsite at client location.
- Must be available for a long-term engagement.
ServiceNow's current ITSM materials describe ITSM as covering end-to-end IT service delivery, and its implementation services include areas such as Change Management, Knowledge Management, Request Management, Configuration Management, Service Operations Workspace, and CSDM.