What are the responsibilities and job description for the Scheduling Coordinator position at Excell Private Care Services?
JOB SUMMARY The Scheduling Coordinator is responsible for managing all aspects of the staffing and scheduling of clients for the Home Care Department. This position also requires establishing and maintaining positive relationships with all related entities (external Case Managers, clients and their families, field employees, internal staff, referral sources, etc.), responding to staff concerns and requests, and maintaining accurate information to assist in the coordination of patient services and staff availability. DUTIES & RESPONSIBILITIES Serves as the primary and secondary responder to all inbound phone calls. Responsible for maintaining information involving current staffs’ demographics, skill sets, availability and productivity levels. Assists in the intake process by supplying staffing solutions to new patients. Accurately completes all workflow associated with staff requests for scheduling changes, caseload reassignments, missed visit reports, visit time exceptions, client scheduling changes, and all associated workflow assigned and delegated by direct supervisor. Communicates effectively, professionally, and thoroughly with field staff regarding coordination of care expectations, educates and enforces deadlines, and establishes and maintains positive working relationships with current staff. Demonstrates commitment, professional growth and competency. Provides insight to identify needs for additional staff. Screen and provide on call phone services after hours and delegate needs as needed to appropriate department. Ensures compliance with all state, federal, & Medicaid and Medicare regulatory requirements. Participation in all training and continuing education as required by Director or Educator. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description. JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities) Speak fluent English (occasionally decipher clients with language barrier) and demonstrate strong written and oral communication skills in person, over the phone (verbal and text), and over electronic means (email and state systems). Establishes productive organizational skills and habits, time management, and task management skills. Provides excellent customer service skills Demonstrates strong team skills and collaboration. Autonomous, assertive, flexible and cooperates in performing job responsibilities. Technical aptitude to know, learn, differentiate, and master software used: Authenticare Generations Harmony Pennant Services Ability to multitask in a fast-paced environment. Promote and demonstrate the company’s core values and mission. Speak fluent English, demonstrate excellent verbal and written communication skills. Requires intermediate computer skills using office-based word processing systems. WORKING ENVIRONMENT Mostly indoor working environment. Considerable time is spent at a desk using a computer terminal, performing administrative tasks, answering phones, and frequent interruptions. PHYSICAL REQUIREMENTS Standing, walking, sitting, twisting, climbing, bending/reaching, driving, weights lifted or carried up to 10 pounds, weights pushed or pulled up to 10 pounds. Finger dexterity for writing & typing. Occasional local travel. COMPENSATION The position is an hourly non-exempt position. The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com. Excell Private Care Services, established in 1996, provides seamless, team-oriented, collaborative and coordinated services for its patients. As a company we implement the CAPLICO standard and ensure that our commitment to excellence extends beyond delivering world class health care. Our success is dependent upon our highly motivated professionals working to improve business operations. Our leadership team is driven to provide exceptional service by cultivating a workforce that is dedicated to upholding our company’s mission of delivering care with compassion and integrity. We value innovation and creativity in our buildings and love a healthy debate that challenges us to learn and grow. We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.
