Accounting Specialist - Returns Department

JOB SUMMARY: The Accounting Specialist is responsible for processing daily batches of merchandise returns, reviewing them for accuracy, and posting adjustments to the clients’ accounts. This position will also handle the record-keeping for balances due from customers and ensure the timely collection of these balances to maximize the company’s cash flow. The position also may have responsibility for handling all aspects of telephone customer service. This will be an in-office position in our Des Moines, IA offices. Office hours will be 8:00 am to 4:30 pm Monday – Friday.

JOB REQUIREMENTS:

• Three years of accounting experience in an enterprise level accounting system preferred
• High school diploma required
• Proficiency using Microsoft Office products (Excel, Word, Outlook)
• Good communication skills both verbal and written
• Strong organizational skills
• Strong critical thinking and problem solving skills

BENEFITS OF WORKING AT EXCELL

• Competitive pay:
• Paid Time Off / Sick Pay
• Health Benefits: Medical, Dental, Vision and Life Insurance packages available
• 50% Employee Discount on products (limitations and restrictions apply)
• 401(k) with company match
• Profit-sharing programs
• Exciting work environment

ESSENTIAL JOB FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions:

Returns Processing

• Receive daily batch of returns transactions from warehouse processing team and review for accuracy.
• Make appropriate adjustments to client account (either an adjustment to inventory-on-hand or a refund of purchase price).
• Summarize status of accounts for management
• Reconcile inventory accounts and research variances as needed.

Accounts Receivable:

• Posts customer payments by recording cash, check, ACH, wire and EFT transactions
• Apply customer payments to correct invoice using Excell software and accounting programs
• Summarize status of accounts for management
• Resolve and follow up on short pays, authorized or unauthorized deductions and unpaid invoices
• Respond in a prompt and courteous manner to all customer inquiries regarding payments, shipments, credit, returns etc.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Protects organization values by keeping information confidential
• Provides back-up and support to other members of accounting and administrative teams

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Knowledge of general bookkeeping and/or accounting practices
• Ability to perform with accuracy and attention to detail
• Ability to effectively communicate, both orally and in writing with team members, managers and customers
• Ability to work independently and treat confidential information with discretion
• Ability to remain professional and maintain a pleasant demeanor in dealing with all of the requirements of the position.
• Ability to work necessary hours to complete all tasks in a timely and effective manner

ENVIRONMENTAL AND PHYSICAL ACTIVITY REQUIREMENTS: The daily responsibilities of this position constantly require effective talking, hearing, sitting, walking and standing functions. Frequent repetitive motion activities are required. Must be able to read print and computer based materials and to do so with consistent accuracy. Most of these functions require light physical exertion and are conducted in a temperature controlled environment with occasional exposure to hot and cold temperature.

INTELLECTUAL/EMOTIONAL REQUIREMENTS: The occupant of this position must be able to perform the responsibilities of the position well under pressure. The position requires adaptability to performing a variety of duties, often changing from one task to another without loss of efficiency or composure. This position requires the ability to manage a number of projects at one time, and may be interrupted frequently to meet the needs and requests of others. It also requires adaptability to fluctuate between priorities on a daily basis while being responsive to needs as they arise.