PRACTICE COORDINATOR - HOSPITALISTS

Job Summary/Overall Objectives

The Practice Coordinator is responsible for the day-to-day and operational management of multiple hospitalist locations. Responsible for ensuring quality metrics are maintained, schedule utilization levels met, budgets are completed and patient satisfaction levels are at acceptable levels at all locations. Ensure proper demonstration of Independence Health’s policies and procedures.

Essential Job Functions

• Support the execution of hospitalist department strategy across multiple hospitalist locations to optimize experience and results.
• Establish and maintain a safe working environment; assure staff comply with safety, environmental, and infection control guidelines.
• Assure proper use of safety equipment and devices; hold individuals accountable if non-compliant.
• Assure completion of staff and physician competencies including mandatory education and programs relative to job specific criteria.
• Promptly investigate and resolve Significant Occurrence Reports and incident reports as necessary.
• Align strategic compass with hospitalist department goals; write compelling SMART goals in support of the organization's mission, vision, and values. Help physicians and employees understand importance of aligning goals with Independence Health mission.
• Equitably and consistently apply and practice policies and procedures for all staff and physicians.
• Practice and encourage physician and staff readiness in compliance with agency regulations and guidelines.
• Improve HCAP scores according to fiscal year targets; demonstrate year after year improvement in service to internal and external customers.
• Respond to hospitalist department service recovery issues within required time frame and to the satisfaction of the customer.
• Hold regular hospitalist department meetings, assuring off shifts and satellite offices receive timely and accurate information.
• Maintain a daily meeting board for purpose of displaying problem solving activity to staff and physicians.
• Build and strengthen relations through the fostering of two-way communication; assist in diffusing sources of conflict with staff and physicians.
• Provide opportunities for staff and physicians to actively provide input into decision making process; seek input before decision is made.
• Encourage commitment of quality work throughout areas of responsibility.
• Understand and effectively deploy the LEAN tools to streamline work processes, eliminating waste and redundancy while improving productivity in the hospitalist department.
• Act on most urgent tasks; prioritize and delegate workable systems.
• Use critical thinking skills to proactively resolve key issues that are possible de-railers to productivity and engagement.
• Lead at least one process improvement initiative for the hospitalist department per year; participate in at least one LEAN project per year outside of department.
• Clearly articulate what is expected of staff and physicians and provide them with the materials and equipment to do their work.
• Adhere to Premier benchmarks for hospitalist department.
• Utilize employee and physician engagement survey results in carrying out impact plans; demonstrate employee and physician engagement by employee and physician satisfaction results from survey to survey.
• Establish performance measures to equitably evaluate physicians and staff using objective and job-based criteria; coach towards compliance and address variances.
• Provide regular feedback, praise, and recognition; reward accomplishments and results appropriately.
• Hold staff and physicians accountable for consistently modeling the behavioral standards.
• Identify, evaluate, and select internal and external talent, assuring an acceptable fit with Independence Health’s desired culture; effectively match right person to right job.
• Provide opportunities for the education, training, and development of staff and physicians to help them reach their highest potential.
• Offer stretch assignments; create actionable development plans; encourage learning from setbacks and for future development.
• Actively support and participate in succession planning initiatives; identify high potentials and prepare them for possible future leadership opportunities within Independence Health.
• Take responsibility for own professional growth and development; attend required EHA leadership programs; network with colleagues to seek out best practices.
• Consider financial impact of decisions; use financial concepts for decision making; monitor financial performance.
• Develop and lead department budget at or below budget expectations and consistent with adjusted volume variations.
• Identify and implement revenue enhancement opportunities.
• Seek opportunities to reduce operating costs while balancing quality resources.
• Submit timely variance reports that display knowledge of expenses and demonstrate continual plans to reduce variances; operate each year more effectively than one before.
• Stretch capital resources by extending the existing assets.
• Coordinate the selection of vendors through established internal procurement procedures in an effort to drive down supplier costs while maintaining quality standards.
• Other duties as assigned.

Competency and Experience [Knowledge, Skills and Abilities]

Required Qualifications/Experience

• High school Diploma or GED and five (5) years of progressive medical related experience.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Preferred Qualifications/Experience

• Bachelor’s Degree in related field and three (3) years of experience strongly preferred.
• One (1) year supervisory/management experience preferred.
• Experience in Healthcare setting.

License, Certification & Clearances

• Act 34-PA Criminal Record Check from the PA State Police system

Position Type/Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between System locations.

Equal Employment Opportunity

Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations.

Disclaimer

This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Work Environment

Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines

Physical Demands

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.