PRACTICE ADMINISTRATOR

** $10,000 Sign on Bonus **

Job Summary/Overall Objectives

Responsible for operational oversight of multiple physician practice locations, one or more service lines; coordinates, promotes and drives growth and efficiencies. Key responsibilities include ensuring the suitability of physical locations, availability and retention of talent, high levels of patient satisfaction, and steady growth in services and revenue. Works with operational service line leadership to develop plans for continued growth in patient volume. The role involves direct supervisory responsibilities such as hiring, coaching/mentoring, skills development, recognition and rewards, staff productivity, performance management, and succession planning. Travel required.

Essential Job Responsibilities

• The position is responsible for leading the department and accountable for oversight of multiple physician practice locations.
• This position has direct supervisory responsibilities such as hiring, coaching/mentoring, skills development, recognition and rewards, staff productivity, performance management and succession planning.
• Equitably and consistently apply and practice policies and procedures for all staff.
• Develop and manage department budget at or below budget expectations and consistent with adjusted volume variations.
• Identify and implement revenue enhancement opportunities.
• Support company strategy across business segments to optimize experience and results
• Establish and maintain a safe working environment; ensure staff comply with safety, environmental, and infection control guidelines.
• Assure proper use of safety equipment and devices; hold individuals accountable if non-compliant
• Assure completion of staff competencies including mandatory education and programs relative to job-specific criteria
• Investigate and resolve incident and patient concerns, as necessary, including evaluation of patient dismal requests
• Equitably and consistently apply and practice policies and procedures for all staff
• Improve Patient Satisfaction scores according to yearly targets; demonstrate year after year improvement in service to internal and external customers
• Respond to client service recovery issues within required time and to the satisfaction of the customer
• Hold regular department meetings, ensuring off shifts and satellite offices receive timely and accurate information
• Build and strengthen relations through fostering two-way communication, diffuse sources of conflict
• Provide opportunities for staff to actively provide input into decision-making processes
• Encourage commitment to quality work throughout areas of responsibility
• Use critical thinking skills to proactively resolve key issues that could derail productivity and engagement
• Lead at least one process improvement initiative for the service line each year.
• Provide regular feedback, praise, and recognition; reward accomplishments and results appropriately.
• Identify, evaluate, and select internal and external talent, ensuring an acceptable fit with the desired culture including physician and advanced practice provider talent.
• Provide opportunities for the education, training, and development of staff to help them reach their highest potential
• Actively support and participate in succession planning initiatives.
• Take responsibility for own professional growth and development; attend required leadership programs.
• Monitor financial performance, develop plans for improvement.
• Consider financial impact of decisions; use financial concepts for decision-making
• Develop and manage department budget at or below budget expectations and consistent with adjusted volume variations.
• Identify and implement revenue enhancement opportunities
• Coordinate the selection of vendors through established internal procurement procedures to drive down supplier costs while maintaining quality standards
• Seek opportunities to reduce operating costs while balancing quality resources
• Submit timely variance reports that display knowledge of expenses and demonstrate continual plans to reduce variances; operate each year more effectively than the one before
• Stretch capital resources by extending the life of existing assets
• Establish and maintain a safe working environment.
• Ensure staff comply with safety, environmental, and infection control guidelines
• Assure proper use of safety equipment and devices
• Practice and encourage staff readiness in compliance with agency regulations and guidelines
• Other duties as assigned.

Competency and Experience [Knowledge, Skills and Abilities]

Required Qualifications/Experience

• Bachelor’s Degree in Health Care Administration, Business Administration, or a related field
• Three (3) to Five (5) years supervisory/management experience in functional area.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of functional area.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Preferred Qualifications/Experience

• Master’s Degree in Health Care Administration, Business Administration, or a related field
• Experience in Healthcare setting.
• Medical office practice experience

License, Certification & Clearances

• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance

Position Type/Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between System locations.

Equal Employment Opportunity

Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations.

Disclaimer

This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Work Environment

Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines

Physical Demands

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.