What are the responsibilities and job description for the Practice Development Manager - New Hyde Park, NY position at Excel Urgent Care?
Job Title: Practice Development Manager
Classification: Exempt
Reports to: Director of Operations
Job Summary: Responsible for day-to-day operations & development of the urgent care center creating a great healthcare experience for our patients. Develops site operationally, builds patient volume, networks with local medical practices and businesses. Develops occupational medicine program. Develops, coordinates and supervises operation and duties of administrative and clerical staff.
FLSA STATUS
This position meets the criteria for exemption from the provisions of the Fair Labor Standards Act; thus you will not be eligible to receive overtime compensation.
Locations: Multi-Site - Wantagh & New Hyde Park locations
ESSENTIAL DUTIES & RESPONSIBILITIES
- Assure office is open and appropriately staffed during regularly scheduled hours and special events and that all facilities and equipment are available, operational, safe, and clean.
- Develop onboarding process for all staff.
- Interview, select, train, supervise, evaluate and monitor quality and production levels of site staff.
- Develop monthly staff schedule, review, approve and provide input to payroll calculation.
- Assure cash drawer is balanced. Prepare and make daily bank deposit.
- Assure staff is adequately trained and equipped to perform their jobs.
- Communicate and ensure compliance with company policies and procedures. Address performance and disciplinary issues.
- Monitor supply inventories, research best price and order all supplies.
- Interact with customers, review customer feedback, and address customer service issues.
- Identify community marketing opportunities and engage staff in grassroots marketing.
- Inspect and maintain records on facilities and equipment.
- Coordinate facility and equipment maintenance and other vendor services.
- Perform front-end registration or medical assisting as a back-up in case of absence or high demand as needed.
- X-ray quality control.
- Monitor and evaluate medical and office needs.
- Schedule monthly staff meetings.
- Establish set protocols for DOT physicals, drug testing, chain of custody screening, and breath alcohol testing.
- Develop strategy to increase patient volume
- Network with local medical practices and hospital centers.
- Network with local businesses and develop an occupational medicine presence in the community.
- Develop the practice for patient to have a great healthcare experience.
- Assure compliance with CMS, DOH, UCAOA regulations/certifications.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Education and/or Experience: High school diploma or general education degree (GED) required. Associates degree preferred.
- Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization. Bilingual in English and Spanish is a plus.
- Mathematical Skills: Ability to add and subtract two digit numbers and to multiply and divide with 10's and100's.
- Ability to perform these operations using units of American money and weight measurement, volume and distance.
- Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Familiarity with medical billing systems, medical coding, and basic medical terminology.
- Familiarity with HIPAA.
- Proficient to use and train others in common PC applications including Internet, Email, Microsoft Office and practice manager/EMR software.
- Superior customer service skills to handle escalated issues.
- Good organizational, interpersonal skills and ability to multitask.
- Ability to supervise, train, and evaluate new and current staff.
- Motivated, enthusiastic, ethical and professional individual.
Job Type: Full-time
Pay: $75,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $75,000 - $85,000