What are the responsibilities and job description for the Parts Telemarketer position at Excel Truck Group?
Excel Truck Group
The Excel Truck Group is a family of Truck dealerships that support Ten very distinct markets in South Carolina, North Carolina, and Virginia. We are the supplier of choice for new and used truck sales, service, parts and lease or financing support.
Job Title:
Parts and Service Counter Representative
Date:
December 18, 2023
Job Description:
1 | SUMMARY OF FUNCTIONS:
Responsible for performing a variety of duties in our Parts and Service Department. Supporting our counter customers and service department providing parts for heavy & medium duty trucks and accessories. Handling telephone inquiries for truck parts.
2 | MAJOR DUTIES AND RESPONSIBILITIES:
Work closely with our customers offering counter and telephone customer support and works closely with our Service department. Knowledgeable on all makes of truck parts and able to resource and inventory as needed. We are an all makes truck dealership. WD experience is a plus for this position.
- Able to manage a fast-paced work environment of parts calls and counter sales support for our customers. Engaging our customers and communicating a solution. Upselling accessories or other parts that support the solution.
- Must work closely with our service department and technicians to procure the right part.
- Able to support our service department to develop quotes for our customers repairs.
- Understands our inventory system for parts and is able to pull orders as needed.
- Familiar with all makes of truck parts and able to generally diagnose a need for our customers.
- Computer experience is important.
- Able to manage multiple tasks independently.
- Promotes cooperation and teamwork.
- Able to embrace our Safety culture and policies.
- Performs other related duties as assigned.
3 | ORGANIZATIONAL RELATIONSHIPS:
Reports directly to our Parts & Service Manager. Able to support all other departments as needed to support our customers experience and meeting their expectations.
Job Location:
Excel Truck Group Dealerships
Company Industry:
Truck Dealership
Job Role:
Parts and Service Counter Representative
Position Available:
Now
Employment Status:
Full-time
Employment Type:
Employee
Skills:
Career Level:
Technical Staff Specialist
Years of Experience:
Minimum 5 years
Business Experience
Heavy Duty Truck Dealership experience is ideal.
Degree:
High School or Equivalent