What are the responsibilities and job description for the Front Desk Medical Receptionist position at Excel Orthopaedic Specialists?
Description:
We are seeking a friendly, professional, and detail-oriented Front Desk Receptionist to join our busy outpatient practice. In this role, you will be the first point of contact for our patients—making your ability to create a warm, welcoming, and organized experience essential to our success.
Key Responsibilities:
- Provide outstanding customer service as the first impression of our practice, greeting each patient promptly and positively
- Greet and check-in patients in a friendly and professional manner
- This is a part-time position. The hours are Monday and Tuesday and Friday
- Schedule and confirm patient appointments using medical scheduling software
- Problem-solve and schedule optimization
- Collect and verify patient information, including insurance details, co-pays and payments as needed
- Communicating proactively with clinical staff and billing staff regarding any issues concerning patient care
- Maintain patient records and ensure they are accurate and up-to-date
- Follow HIPAA guidelines to protect patient confidentiality
- Assist with medical administrative tasks, such as filing and organizing documents
- High school diploma required; college or trade school education preferred
- Minimum of two years’ related experience in a fast-paced medical office environment
- Excellent verbal and written communication skills
- Strong computer proficiency, including EMR systems and Microsoft Office
- Ability to manage a high volume of patients and calls with professionalism and efficiency
- Strong organizational, problem-solving, and analytical abilities
- Demonstrated ability to work collaboratively with multiple health professionals using tact and diplomacy
- Commitment to patient confidentiality, excellence, and continuous improvement
- Flexible and adaptable, with a positive attitude toward shifting priorities
If you’re a dependable professional with a passion for helping others, we’d love to have you on our team. Apply today and be part of a practice that values excellence in patient care and teamwork.
Salary : $18 - $23