Scheduler

NOW HIRING: FULL-TIME HOME CARE SCHEDULER

Greater Springfield Office | In-Person | Monday–Friday

Are you organized, dependable, and great at solving problems?
Do you enjoy helping people while keeping a fast-moving team on track?

Excel Nursing Services is hiring a Full-Time Home Care Scheduler!

Since 2002, Excel Nursing Services has been providing compassionate, dependable care to individuals in the comfort of their own homes. Our Home Care Scheduler is a critical part of making that happen—connecting clients with the right caregivers and making sure schedules run smoothly every day.

If you are someone who can juggle multiple priorities, communicate clearly, think on your feet, and stay calm when plans change, we want to meet you!

WHY JOIN EXCEL?

At Excel, you're not just filling shifts—you are helping make sure someone receives the care they depend on.

As a Home Care Scheduler, you'll be part of a supportive, team-oriented environment where your work has a direct impact on our clients, caregivers, and the quality of care we provide.

What We Offer:

• Competitive Pay
• Health, Dental & Vision Insurance
• 401(k) Retirement Plan
• Company Life & Disability Insurance
• Paid Time Off & Paid Sick Time
• Opportunities for Growth & Advancement
• Supportive, Team-Based Work Environment
• Stable, Established Healthcare Organization
• Meaningful Work That Makes a Difference

WHAT DOES A HOME CARE SCHEDULER DO?

Our Home Care Scheduler keeps the moving pieces of home care organized and working together.

You will be responsible for coordinating caregiver schedules, responding to changes, communicating with clients and staff, and making sure our clients receive the services they are scheduled to receive.

Key Responsibilities:

• Create, manage, and adjust caregiver schedules based on client needs and employee availability
• Coordinate daily communication between caregivers, clients, supervisors, and case managers
• Fill open shifts and respond quickly to call-outs, cancellations, and schedule changes
• Monitor caregiver attendance and client cancellations
• Schedule new referrals and enter client information accurately into our EMR/scheduling system
• Confirm schedules and communicate changes professionally and promptly
• Identify scheduling conflicts and find effective solutions
• Maintain continuity of care by matching clients with appropriate caregivers whenever possible
• Work closely with the Nursing Supervisor regarding co-visits, field needs, and staffing concerns
• Provide accurate scheduling information to assist with payroll processing
• Assist with administrative and HR-related tasks as needed
• Participate in the on-call rotation to provide after-hours scheduling support
• Assist with client outreach and caregiver retention efforts
• Maintain accurate documentation and follow company policies and procedures
• Perform other duties as assigned

WHAT MAKES A GREAT HOME CARE SCHEDULER?

The best Home Care Scheduler is someone who can stay organized even when the phone is ringing, a caregiver calls out, and a client needs a schedule change—all at the same time!

We're looking for someone who is:

• Highly organized and detail-oriented
• Comfortable working in a fast-paced environment
• A strong communicator who can handle difficult conversations professionally
• A problem-solver who doesn't give up when a schedule gets complicated
• Comfortable working with computers and scheduling/EMR software
• Able to multitask and prioritize competing responsibilities
• Customer-service focused and compassionate
• Dependable, accountable, and team-oriented
• Comfortable making decisions and taking initiative
• Able to maintain confidentiality and professionalism

Requirements:

• Previous scheduling experience
• Healthcare or home care experience
• Staffing or coordination experience
• Experience working with an EMR or scheduling system
• Customer service or office administration experience
• Associates Degree or Higher in Healthcare Administration, Business Administration, Human Services, Management, Nursing, or a related field.

WHY THIS JOB MATTERS

A great Home Care Scheduler can make the difference between a client wondering if their caregiver is coming and a client feeling confident that their care is covered.

Every schedule you build represents a real person who is counting on us.

Every caregiver you place helps a family member feel a little more secure.

Your work matters.

READY TO JOIN THE EXCEL TEAM?

If you're looking for a position where you can use your organizational skills, solve problems, work with people, and make a real difference, this could be the opportunity for you.

Join Excel Nursing Services as a Home Care Scheduler and become an important part of the team that helps bring quality care home.

APPLY TODAY!

Position: Home Care Scheduler
Job Type: Full-Time
Location: Greater Springfield Office
Work Setting: In Person
Schedule: Monday–Friday 8am-4:30pm
Weekends: No Regular Weekends
On-Call: Participation in on-call rotation required

Excel Nursing Services is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Education:

• Associate (Required)

Experience:

• scheduling: 1 year (Preferred)

Work Location: In person

Salary : $24 - $26