What are the responsibilities and job description for the Medical Administrative Assistant position at Excel Medical?
Excel Medical is a dynamic and innovative telehealth company specializing in Hormone Replacement Therapy for men and women. We pride ourselves on our science-based protocol that delivers life-improving results to our patients.
Position Overview:
Our dynamic healthcare practice is seeking a dedicated Medical Administrative Assistant to join our team in Uptown Charlotte. In this vital role, you will be at the heart of our patient experience, providing exceptional support within our Bio-Identical Hormone Replacement Therapy (BHRT) program. You will work closely with our expert medical providers to deliver concierge-level care, ensuring every patient feels heard, supported, and empowered on their journey to optimal health.
Responsibilities:
- Serve as the primary liaison between our patients and medical providers, ensuring clear, empathetic, and timely communication.
- Champion the patient experience, guiding patients through their care plans, from initial consultation to follow-up.
- Serve as the primary administrative partner for a dedicated group of medical providers, proactively managing their schedules, correspondence, and daily operational needs.
- Take ownership of a wide range of administrative tasks, including managing clinical documents, processing patient forms, and ensuring all activities comply with healthcare protocols.
- Act as a gatekeeper for providers, triaging requests and information to maximize their clinical efficiency.
- Act as a trusted and accessible point of contact for patients, professionally handling inquiries, providing non-clinical guidance, and relaying provider instructions with clarity and empathy.
- Manage patient inquiries related to medications, prescription refills, and treatment protocols with professionalism and accuracy.
- Maintain meticulous and up-to-date patient records in our Electronic Health Record (EHR) system, ensuring accuracy and compliance with all healthcare regulations.
- Schedule follow-up appointments and manage ongoing patient communication to foster long-term relationships and continuity of care.
Qualifications:
- Must have one of the following certifications: Certified Medical Assistant (CMA), Licensed Practical Nurse (LPN), or Registered Medical Assistant (RMA).
- BLS Certification (Preferred)
- Associate's level degree (Preferred)
- Minimum 2 years of relevant and recent experience working as a Medical Assistant or Licensed Practical Nurse
- Committed to patient care
- Team player mindset with the ability to work well with other dedicated employees
- Excellent communication and interpersonal skills for virtual patient interactions
- Strong organizational and multitasking abilities
- Ability to work in-person at uptown Charlotte, NC headquarters four days a week
- Additional certifications are a plus, but not required
Excel Medical is an equal-opportunity employer and welcomes candidates from all backgrounds to apply.